Manager Quality job opportunity at Concentrix.

Home Jobs In India Tag: Job Manager Quality position at Concentrix


DatePosted 13 Days Ago bot
Concentrix Manager Quality
Experience: General
Pattern: full-time
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degreeAssociate
loacation IND Bangalore - MTP C4, 3rd Flr, India
loacation IND Bangalore ..........India

Job Title: Manager Quality Job Description Key Responsibilities Manage Call Quality & Client related KPI's Evaluating effectiveness of TQ interventions Create and maximize relationships with client partners Strengthening Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. Drive Process control & Compliance in addition to managing Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Provide quality floor support, feedback and  refreshers Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement. Implement best practices and over-delivery for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements. Attend business reviews with the client. Handle a team of team leaders. Desired Skills: Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates. Advanced Microsoft Office skills Demonstrated ability to lead the team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc. Demonstrated ability to mentor, coach and provide direction to team members Demonstrated ability to take initiative and ownership with focus on continuous improvement Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Solid understanding of the organization's business operations and industry.  Demonstrated business acumen Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret. Excellent attention to detail Ability to handle and maintain confidential information Location: IND Bangalore - MTP C4, 3rd Flr Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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