Sr SME, Operations job opportunity at Concentrix.

Home Jobs In India Tag: Operations Sr SME, Operations position at Concentrix


DatePosted 14 Days Ago bot
Concentrix Sr SME, Operations
Experience: 3-years
Pattern: full-time
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Operations

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degreeMBA
loacation IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2, India
loacation IND Bangalore ..........India

Job Title: Sr SME, Operations Job Description DESIGNATION :  SME LOCATION  :   Bangalore    YEARS OF EXPERIENCE : Minimum 2–3 years of experience in collections, with strong process knowledge.             Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Acts as a process expert for collections, providing guidance, training, and support to ensure operational excellence. •             Serve as the go-to expert for collections processes, policies, and compliance requirements. •             Support Team Leaders and agents in handling escalated or complex cases. •             Conduct refresher training sessions and assist in onboarding new agents. •             Monitor KPI trends and recommend process improvements to enhance performance. •             Collaborate with Quality and Training teams to maintain high standards of service. •             Audit calls and provide feedback to ensure compliance and quality. •             Accuracy in process adherence. •             Track PTP’s on daily and weekly basis for their span •             Reduction in escalations and errors. •             Training effectiveness (measured through post-training assessments). •             Contribution to improvement in team KPIs (e.g., recovery rate, compliance) Key skills and knowledge: •             In-depth knowledge of collections processes and compliance. •             Strong problem-solving and analytical skills. •             Strong negotiation skills •             Excellent communication and coaching abilities. •             Ability to work collaboratively across teams. Educational qualification: Graduation   Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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