Team Leader, Operations job opportunity at Concentrix.

Home Jobs In India Tag: Operations Team Leader, Operations position at Concentrix


DatePosted 15 Days Ago bot
Concentrix Team Leader, Operations
Experience: 4-years
Pattern: full-time
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Operations

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loacation IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace, India
loacation IND Hyderabad ..........India

Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Description: Key Responsibilities: - Lead and motivate a team of content moderators and customer service representatives - Monitor and analyze team performance metrics - Develop and implement process improvements - Collaborate with other teams to ensure seamless operations - Conduct regular coaching and feedback sessions Requirements : - Overall 4 years with 2+ years of experience in customer service or related field - 1+ year of experience in a leadership or supervisory role - Excellent communication and interpersonal skills - Ability to analyze data and make informed decisions - Experience with content moderation platforms and tools, exposure to NCMEC, CSAM and other egregious content Desired Qualifications: - Any graduation degree Technical knowledge with Good English communication - sentence construction, grammar, punctuation etc - Experience in a customer service environment and content moderation environments - Certification in leadership or customer service   Desired Skills: - Leadership and team management skills - Strong communication and interpersonal skills - Analytical and problem-solving skills - Time management and organizational skills - Experience with performance metrics and process improvements Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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