Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais job opportunity at Concentrix.

Home Jobs In Mauritius Tag: Job Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais position at Concentrix


DatePosted 18 Days Ago bot
Concentrix Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais
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Pattern: full-time
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loacation Mauritius - Ebene Cybercity - Cube, Mauritius
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Job Title: Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. Essential Functions/Core Responsibilities  Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain broad knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database     Candidate Profile  High school diploma with six plus months of customer service experience preferred Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Ability to learn including strong problem solving skills Dependable with proficient attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws     Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION     PHILIPPINES   • Minimum of two years of college education. No prior call center experience is required • Ability to think clearly and can explain simple issues effectively, both written and verbally     INDIA   • Ability to effectively communicate, both written and verbally • Listen attentively to customer needs and concerns; demonstrate empathy • Clarify customer requirements; probe for and confirm understanding of requirements or problem • Confirm customer understanding of the solution and provide additional customer education as needed • Ability to learn including strong problem solving skills • Demonstrate strong probing and problem solving skills • Should be able to handle complex queries • Should be able to resolve customer queries independently  Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: Mauritius - Ebene Cybercity - Cube Language Requirements: Time Type: Full time2026-12-31 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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