Customer Service - French/German/Spanish/Italian job opportunity at Concentrix.

Home Jobs In China Tag: Job Customer Service - French/German/Spanish/Italian position at Concentrix


DateMore Than 30 Days Ago bot
Concentrix Customer Service - French/German/Spanish/Italian
Experience: General
Pattern: full-time
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loacation CHN Suzhou - 1F BIII-23 Creative Industry Park 328 Xing Hu Street, China
loacation CHN Suzhou - 1..........China

Job Title: Customer Service - French/German/Spanish/Italian Job Description The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors. Essential Functions/Core Responsibilities  Communicate with clients using French/German/Spanish/Italian through email, online, and voice formats. Assist clients with inquiries related to logistics, returns and exchanges, and after-sales technical support for smart home products (such as robot vacuums, floor scrubbers, hair dryers, and other small appliances) on Amazon's official website and overseas e-commerce platforms, providing them with accurate and comprehensive service. Analyze customer needs through communication, and enhance customer satisfaction through efficient and accurate responses and professional service. Provide timely feedback on issues discovered during service and actively propose improvements and suggestions. Working hours: 15:00-24:00 during daylight saving time (16:00-1:00 during standard time). Work five days and rest for two days. Candidate Profile  Fluent French or German or Spanish or Italian Courteous with strong customer service orientation Ability to effectively communicate, both written and verbally Ability to learn including strong problem solving skills Dependable with proficient attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Ability to work as a team member, as well as independently with minimal supervision Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: CHN Suzhou - 1F BIII-23 Creative Industry Park 328 Xing Hu Street Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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