Customer Service Advisor - SM Megamall Events 2026 job opportunity at Concentrix.

Home Jobs In Philippines Tag: Job Customer Service Advisor - SM Megamall Events 2026 position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Customer Service Advisor - SM Megamall Events 2026
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation PHL Mandaluyong City - Megamall, Philippines
loacation PHL Mandaluyon..........Philippines

Job Title: Customer Service Advisor - SM Megamall Events 2026 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities   • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)       • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer      • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer      • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures      • Maintain basic knowledge of client products and/or services      • Prepare complete and accurate work including appropriately notating accounts as required      • Participate in activities designed to improve customer satisfaction and business performance      • Offer additional products and/or services      • Track, document and retrieve information in call tracking database      • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff      Candidate Profile   • High school diploma with three to six months of relevant experience preferred      • Courteous with strong customer service orientation      • Strong computer navigation skills and PC Knowledge      • Ability to effectively communicate, both written and verbally       • Dependable with strong attention to detail      • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly       • Tolerance for repetitive work in a fast-paced, high production work environment       • Ability to work as a team member, as well as independently      • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner      • Ability to rotate shifts, as needed      • Based on location and/or program, additional experience/skills may be required      *Job requirements may vary by country and will not contravene any local laws Career Framework Role   Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Disclaimer    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.  #LI-DNI Location: PHL Mandaluyong City - Megamall Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Team Leader, Operations - Enfermería Applicants are expected to have a solid experience in handling Operations - Enfermería related tasks
Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Polish-speaking) - On-site FA02 Applicants are expected to have a solid experience in handling Job related tasks
Baguio Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Server Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Applicants are expected to have a solid experience in handling Job related tasks
Conseiller Client (F/H) - Service Client - GRAY - Français Applicants are expected to have a solid experience in handling Job related tasks
Associate, Partner Success Applicants are expected to have a solid experience in handling Partner Success related tasks
Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais Applicants are expected to have a solid experience in handling Job related tasks
Software Development Engineer in Test Applicants are expected to have a solid experience in handling Job related tasks
CEBU IT PARK ARP TALKPUSH 2026 Applicants are expected to have a solid experience in handling Job related tasks
English Game changer - Hurghada Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA EM ATENDIMENTO AO CLIENTE | SAC | MODA Applicants are expected to have a solid experience in handling Job related tasks
Training and Quality Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Senior Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – Mandarin Applicants are expected to have a solid experience in handling Customer Service – Mandarin related tasks
Megamall iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Content Moderation Advisor - Irbid Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Manager (m/w/d) – Institutional Sales - Real Estate Funds Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Ilo-Ilo iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Refer a Friend (Spain Master) Applicants are expected to have a solid experience in handling Job related tasks