Advisor I, Customer Service – English job opportunity at Concentrix.

Home Jobs In Indonesia Tag: Customer Service – English Advisor I, Customer Service – English position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Advisor I, Customer Service – English
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Service,English

Copy Link Report
degreeDiploma
loacation IDN Yogyakarta, Lippo Mall Floors 1 & 6, Indonesia
loacation IDN Yogyakarta..........Indonesia

Job Title: Advisor I, Customer Service – English Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer     • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures     • Maintain basic knowledge of client products and/or services     • Prepare complete and accurate work including appropriately notating accounts as required     • Participate in activities designed to improve customer satisfaction and business performance     • Offer additional products and/or services     • Track, document and retrieve information in call tracking database     • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff     Candidate Profile  • High school diploma with three to six months of relevant experience preferred     • Courteous with strong customer service orientation     • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner     • Ability to rotate shifts, as needed     • Based on location and/or program, additional experience/skills may be required     *Job requirements may vary by country and will not contravene any local laws Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION     PHILIPPINES   • Minimum of two years of college education. No prior call center experience is required • Ability to think clearly and can explain simple issues effectively, both written and verbally     INDIA   • Ability to effectively communicate, both written and verbally • Listen attentively to customer needs and concerns; demonstrate empathy • Clarify customer requirements; probe for and confirm understanding of requirements or problem • Confirm customer understanding of the solution and provide additional customer education as needed • Ability to learn including strong problem solving skills • Demonstrate strong probing and problem solving skills • Should be able to handle complex queries • Should be able to resolve customer queries independently  Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: IDN Yogyakarta, Lippo Mall Floors 1 & 6 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Associate Sales Manager Applicants are expected to have a solid experience in handling Job related tasks
Associate, Controls and Compliance Applicants are expected to have a solid experience in handling Controls and Compliance related tasks
Sales Enablement & Proposal Content Leader Applicants are expected to have a solid experience in handling Job related tasks
Customer Success Specialist - Portuguese Applicants are expected to have a solid experience in handling Job related tasks
Conseiller client (F/H) - Toamasina - Anglais Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA - MODERAÇÃO DE JOGOS SÃO PAULO Applicants are expected to have a solid experience in handling Job related tasks
Professional I Applicants are expected to have a solid experience in handling Job related tasks
Sales Advisor (Montego Bay- Fulltime) 2025 Applicants are expected to have a solid experience in handling Job related tasks
Eastwood iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Lead GCP Engineer: AI Platforms & Development Applicants are expected to have a solid experience in handling Job related tasks
BI Analyst Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Technical Support Applicants are expected to have a solid experience in handling Technical Support related tasks
Independencia Canales escritos Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative (Dutch -speaking) Hybrid HT05 Applicants are expected to have a solid experience in handling Job related tasks
Eton Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Team Leader (Italian & English - speaking) – On-site TE06 Applicants are expected to have a solid experience in handling Job related tasks
Sr. Software Development Engineer in Test (SDET) - Bilingual Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - Arabic Applicants are expected to have a solid experience in handling Job related tasks
Team Leader Operations Applicants are expected to have a solid experience in handling Job related tasks
Initiativbewerbung zur Personalvermittlung Applicants are expected to have a solid experience in handling Job related tasks
Customer Service - English Applicants are expected to have a solid experience in handling Job related tasks
Kundenberater:in Inbound - Skopje Applicants are expected to have a solid experience in handling Job related tasks