Backship Support Agent (French-speaking) - On-site BM01 job opportunity at Concentrix.

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DatePosted 30+ Days Ago bot
Concentrix Backship Support Agent (French-speaking) - On-site BM01
Experience: General
Pattern: full-time
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loacation ESP Barcelona - C/ de la Selva de Mar, 129, Spain
loacation ESP Barcelona ..........Spain

Job Title: Backship Support Agent (French-speaking) - On-site BM01 Job Description Experience the power of a game-changing career      Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries .       If you’re looking to grow and be inspired, as a Backship  Support  Agent  in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry .       Career growth and personal development         This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed .       What you will do in this role      In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet .       As a  Backship  Support Agent  on our team, you will:         - Coordinate customer return requests, generating labels and arranging shipping.    - Inspect inbound returned items, tracking them through the warehouse and documenting their condition.    - Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.    - Communicate with customers, providing status updates and resolving discrepancies.    - Manage carriers and partners, resolving shipment issues and auditing performance.   Your qualifications     We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are .       Concentrix is a great match if you:      - Are proficient or bilingual in French and advanced in English   - Have experience in a comparable role    - Strong interpersonal skills including active listening, empathy, and adaptability     - Advanced customer service and conflict resolution abilities     - Skilled in troubleshooting and resolving complex, non-standard issues    - Provides clear root-cause analysis and insights     - Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)     - Technically proficient in OS-level topics (iOS, Android, Windows)     - Proactively identifies and leads improvement initiatives    - Supports efficiency and optimization of service-level agreements (SLAs)     - Has access to and effectively uses extended tools     - Possesses deep knowledge of internal processes and workflows     Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role .         What’s in it for you      We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU .        - Full time 39 hours /week contract: - Salary 22000euros gross/year + up to 2400 euros gross/year in bonus   - Great office location in Barcelona - Friends hunting (referral) bonus   - Full paid training about the company and the project you will be working on   - Career development program and specialized courses    Experience the best version of you !       At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive .       If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”      Concentrix is an equal opportunity employer      We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.    Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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