Business Analyst job opportunity at Concentrix.

Home Jobs In Philippines Tag: Job Business Analyst position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Business Analyst
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation PHL Quezon City, Philippines
loacation PHL Quezon Cit..........Philippines

Job Title: Business Analyst Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed     • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements     • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)     • Create and maximize relationships with client partners     • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance     • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching     • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner     • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement     • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements     • Attend business reviews with the client     • Handle a team of team leaders     Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred     • Call center experience preferred     • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback     • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal     • Work well under pressure and follow through on items to completion while maintaining professional demeanor     • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates     • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment     • Demonstrated ability to mentor, coach and provide direction to a team of employees     • Willingness to work a flexible schedule     Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: PHL Quezon City - EXXA Tower, 11th Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Team Leader, Operations - Enfermería Applicants are expected to have a solid experience in handling Operations - Enfermería related tasks
Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Advisor Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Polish-speaking) - On-site FA02 Applicants are expected to have a solid experience in handling Job related tasks
Baguio Customer Care Specialist iRecruit Engage 2026 Applicants are expected to have a solid experience in handling Job related tasks
Server Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Applicants are expected to have a solid experience in handling Job related tasks
Conseiller Client (F/H) - Service Client - GRAY - Français Applicants are expected to have a solid experience in handling Job related tasks
Associate, Partner Success Applicants are expected to have a solid experience in handling Partner Success related tasks
Conseiller Client (F/H) - Service client - GDS - Ebène - Français/Anglais Applicants are expected to have a solid experience in handling Job related tasks
Software Development Engineer in Test Applicants are expected to have a solid experience in handling Job related tasks
CEBU IT PARK ARP TALKPUSH 2026 Applicants are expected to have a solid experience in handling Job related tasks
English Game changer - Hurghada Applicants are expected to have a solid experience in handling Job related tasks
ESPECIALISTA EM ATENDIMENTO AO CLIENTE | SAC | MODA Applicants are expected to have a solid experience in handling Job related tasks
Training and Quality Supervisor Applicants are expected to have a solid experience in handling Job related tasks
Senior Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – Mandarin Applicants are expected to have a solid experience in handling Customer Service – Mandarin related tasks
Megamall iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Content Moderation Advisor - Irbid Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Manager (m/w/d) – Institutional Sales - Real Estate Funds Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Ilo-Ilo iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Refer a Friend (Spain Master) Applicants are expected to have a solid experience in handling Job related tasks