Specialist, Customer Success (Vietnamese Speaker) job opportunity at Concentrix.

Home Jobs In Malaysia Tag: Customer Success (Vietnamese Speaker) Specialist, Customer Success (Vietnamese Speaker) position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Specialist, Customer Success (Vietnamese Speaker)
Experience: General
Pattern: full-time
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Customer Success (Vietnamese Speaker)

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loacation MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara, Malaysia
loacation MYS Kuala Lump..........Malaysia

Job Title: Specialist, Customer Success (Vietnamese Speaker) Job Description The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English (Required), Vietnamese (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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