Talent Connect - Sr. Specialist, Customer Success job opportunity at Concentrix.

Home Jobs In Philippines Tag: Customer Success Talent Connect - Sr. Specialist, Customer Success position at Concentrix


DateMore Than 30 Days Ago bot
Concentrix Talent Connect - Sr. Specialist, Customer Success
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Success

Copy Link Report
degreeOND
loacation PHL Makati City - Ayala North Exchange, Philippines
loacation PHL Makati Cit..........Philippines

Job Title: Talent Connect - Sr. Specialist, Customer Success Job Description You Have: 4-5 years of experience working in a customer service preferred Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success Depth of prior experience with high volume calling Demonstrated aptitude to learn new technology is required, with proven success Excellent knowledge of Microsoft Office programs Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed Advanced communication skills (verbal, written) Experience working with Salesforce.com or similar CRM required Demonstrated ability to multi-task, prioritize, and manage time effectively You Will Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgement Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer” Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Ensure high level of professionalism during all interactions with customers and prospects Collaborate with cross functional teams and management to drive a superior customer experience Ability to provide consultative support May potentially attend vendor and/or external events, as needed May provide mentoring and guidance to more junior Customer Success staff Other duties, as assigned and necessary Our Benefits/Perks: Health Insurance with Dental Coverage for Employees Paid Time off Bereavement Leave Life Insurance Group Personal Accident Program Employee Assistance Program Rewards and recognition programs Wellness Incentive Program Learning and Development Programs Virtual First Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

Sr. Consultant, Client Success Business Consulting Applicants are expected to have a solid experience in handling Client Success Business Consulting related tasks
BAGUIO ARP TALKPUSH 2025 Applicants are expected to have a solid experience in handling Job related tasks
Associate Manager, B2B Sales - Bilingual Applicants are expected to have a solid experience in handling B2B Sales - Bilingual related tasks
Conseiller Client (F/H) - Service client - Rabat - Espagnol Applicants are expected to have a solid experience in handling Job related tasks
Sales Representative Applicants are expected to have a solid experience in handling Job related tasks
BP One Makati 2026 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Professional I, Sales Engineer Applicants are expected to have a solid experience in handling Sales Engineer related tasks
Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
Principal Architect: GCP Cloud Applicants are expected to have a solid experience in handling Job related tasks
Team Leader Operations Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Danish-speaking Customer Support specialist (Travel industry) Applicants are expected to have a solid experience in handling Job related tasks
Jovem aprendiz Applicants are expected to have a solid experience in handling Job related tasks
Advisor II, Sales (Mandarin & English Speaker) Applicants are expected to have a solid experience in handling Sales (Mandarin & English Speaker) related tasks
Specialist, Account Manager (Vietnamese Speaker) Applicants are expected to have a solid experience in handling Account Manager (Vietnamese Speaker) related tasks
Desarrollador SAP BTP Senior Applicants are expected to have a solid experience in handling Job related tasks
Content Moderator (Japanese Speaker) Applicants are expected to have a solid experience in handling Job related tasks
ACTIVE POOLING: 2026 Delivery Operations GVPAD – Sr Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
CEBU JCENTER ARP TALKPUSH 2026 Applicants are expected to have a solid experience in handling Job related tasks
Servicio al cliente Bucaramanga ES Applicants are expected to have a solid experience in handling Job related tasks
Conseiller client (H/F)- Service Client-Metz-Français Applicants are expected to have a solid experience in handling Job related tasks
2026 Workforce GVPCW Applicants are expected to have a solid experience in handling Job related tasks