2025 Training and Quality VISMIN job opportunity at Concentrix.

Home Jobs In Philippines Tag: Job 2025 Training and Quality VISMIN position at Concentrix


DateMore Than 30 Days Ago bot
Concentrix 2025 Training and Quality VISMIN
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, Philippines
loacation PHL Davao 9th,..........Philippines

Job Title: 2025 Training and Quality VISMIN Job Description The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Essential Functions/Core Responsibilities Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Manage resources across the assigned portfolio (personnel schedules, varying account needs) Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommends changes Administration of applicable certification and training processes up to and including internal and client requirements Ensure consistent application of the quality process/system across assigned portfolio Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners). Conducts analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans Candidate Profile Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Strong communication skills, both written and verbal Proficient in Microsoft Office Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables Ability to mentor, coach and provide direction to a team of employees Self-starter, sense of urgency, and works well under pressure Ability to foster a sense of professionalism and relationship building for self and team Has presentation and analytical skills Career Framework Role Receives assignments in tasks-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. #LI-DNI   Location: PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Other Ai Matches

PWD Hiring - Baguio 2025 Applicants are expected to have a solid experience in handling Job related tasks
Change & Productivity Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Specialist, Renewal Sales (South Korea) Applicants are expected to have a solid experience in handling Renewal Sales (South Korea) related tasks
Portuguese-speaking Customer Service Advisor Applicants are expected to have a solid experience in handling Job related tasks
Junior O2C Specialist (Dutch-speaking) – Med Equipment Project Applicants are expected to have a solid experience in handling Job related tasks
Hebrew Game Changer - Sales Advisor Applicants are expected to have a solid experience in handling Job related tasks
Ilo-Ilo iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Conserje Applicants are expected to have a solid experience in handling Job related tasks
Representative, Operations (Associate, GBO Deposits) Applicants are expected to have a solid experience in handling Operations (Associate, GBO Deposits) related tasks
Superviseur télévente (F/H) expérimenté en assurances - Rabat - Français Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative (Bilingual: Arabic / English) - Irbid Applicants are expected to have a solid experience in handling Job related tasks
Specialist, Sales Development - Bilingual Applicants are expected to have a solid experience in handling Sales Development - Bilingual related tasks
Inside Sales Account Manager Lead Applicants are expected to have a solid experience in handling Job related tasks
Cyberwest iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Customer Service Representative- Automotive (On-Site) Applicants are expected to have a solid experience in handling Job related tasks
Inside Sales Representative - German Speaker - On-site TT02 Applicants are expected to have a solid experience in handling Job related tasks
Microsoft O365 & SCIM Team leader Applicants are expected to have a solid experience in handling Job related tasks
Team Leader - Operations (Vietnamese) Applicants are expected to have a solid experience in handling Job related tasks
BP CDO 2025 Applicants are expected to have a solid experience in handling Job related tasks
BP Cebu IT Park 2025 Applicants are expected to have a solid experience in handling Job related tasks
Bacolod iRecruit Engage 2025 Applicants are expected to have a solid experience in handling Job related tasks
Advisor I, Customer Service – Mandarin Applicants are expected to have a solid experience in handling Customer Service – Mandarin related tasks
Sales Manager Applicants are expected to have a solid experience in handling Job related tasks