Portuguese Game Changer - Customer Service job opportunity at Concentrix.

Home Jobs In Egypt Tag: Job Portuguese Game Changer - Customer Service position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Portuguese Game Changer - Customer Service
Experience: General
Pattern: full-time
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degreeDiploma
loacation EGY Cairo Egypt-Smart Village Building B2110, Egypt
loacation EGY Cairo Egyp..........Egypt

Job Title: Portuguese Game Changer - Customer Service Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of dealing with costumers' queries & selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Job Description Essential Functions/Core Responsibilities • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs     • Maintain broad knowledge of products, pricing, promotions, and procedures     • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures     • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer     • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer     • Prepare complete and accurate work including appropriately notating accounts as required     • Participate in activities designed to improve customer satisfaction and sales performance     • Answer billing questions by talking through components of customer accounts     Candidate Profile  • High school diploma with three to six months of sales experience preferred     • Courteous with strong customer service orientation     • Strong communication and negotiation skills required     • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge     • Tolerance for repetitive work in a fast paced environment     • Ability to work as a team member, as well as independently     • Dependable with proficient attention to detail     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner     • Able to rotate shifts, as needed     • Based on location and/or program, additional experience/skills may be required Location: EGY Cairo Egypt-Smart Village Building B2110 Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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