Program & Client Support Assistant job opportunity at ERM.

Home Jobs In France Tag: Job Program & Client Support Assistant position at ERM


DatePosted 7 Days Ago bot
ERM Program & Client Support Assistant
Experience: General
Pattern: full-time
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loacation Paris, France, France
loacation Paris, France....France

Program & Client Support Assistant Team: Liability Portfolio Management & Remediation (LPMR) Location: France (Paris or Lyon Office) Reports to: Team Leader – LPMR France About ERM Environmental Resources Management (ERM) is one of the world’s leading environmental, health, safety, risk and social consulting firms. With operations in 40 countries and more than 5,000 employees, ERM provides a global perspective combined with strong local expertise. ERM delivers services including: Environmental and social impact assessments and planning Contaminated land and groundwater management Technical advisory support for transactions (due diligence) HSE performance improvement In France, ERM has more than 120 consultants, mainly based in Paris and Lyon, supporting major industrial clients across energy, chemicals, pharmaceuticals, construction, transport, mining, automotive, manufacturing, electronics, telecoms and finance. Role Summary The Program & Client Support Assistant provides high-quality administrative, coordination, and client-facing support to the LPMR team. The role combines internal program operations with external client interaction, ensuring smooth project delivery, efficient communication, and compliance with ERM’s processes and quality standards. Key Responsibilities Program & Project Coordination Support Project Managers with planning, scheduling, logistics, and documentation throughout the project lifecycle. Maintain and update project trackers, schedules, shared folders, and internal dashboards. Prepare, format, and organize project deliverables in line with ERM templates and PM@ERM expectations. Coordinate internal and client meetings, prepare agendas, capture / communicate minutes, and monitor action items. Client Administrative Contact Serve as the primary administrative interface for clients, ensuring timely, professional, and organised communication. Support the preparation and submission of client-required documents (administrative forms, prequalification packages, compliance documentation). Assist in the preparation of client-facing materials (correspondence, presentations, progress summaries). Operational & Administrative Support Manage calendars, meeting logistics, travel arrangements, and other operational needs for team members. Ensure orderly and compliant document management on SharePoint / Teams in accordance with ERM standards. Assist in onboarding external partners and coordinating administrative prerequisites. Quality & Process Compliance Ensure adherence to ERM’s internal processes, digital tools, and quality requirements (PM@ERM, file naming conventions, version control). Support preparation steps for quality reviews, performance cycles, or compliance workflows. Contribute to continuous improvement of internal procedures and team operations. Skills & Capabilities Essential Strong organizational and time-management skills; ability to handle multiple priorities. Excellent written and verbal communication skills in French and good written and verbal communication skills in English. Client-service orientation and confident professional presence. Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint, SharePoint). Attention to detail, reliability, and commitment to high-quality work. Preferred Experience in consulting, project coordination, or administrative support role. Familiarity with collaboration platforms and project management tools. Experience managing administrative exchanges with clients. Behavioural Expectations Proactive, solution-oriented mindset. Strong sense of accountability and ownership over tasks. Collaborates effectively across multidisciplinary teams. Demonstrates professionalism, confidentiality, and integrity. Contributes positively to team culture and internal communication flows. What we offer A dynamic and collaborative working environment with strong learning and development opportunities. Meal vouchers. Bicycle mileage allowance. Hybrid work possible (office presence aligned with team needs). Training opportunities and internal or international career development. An inclusive culture valuing diversity and equal opportunity. #LI-FF1 Candidates may be invited to complete an online assessment as part of our recruitment process. All personal information will be handled confidentially and in compliance with data protection laws. ⠀ ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report. .

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