Global Intranet & Communications Specialist job opportunity at ERM.

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DatePosted 11 Days Ago bot
ERM Global Intranet & Communications Specialist
Experience: General
Pattern: full-time
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loacation New Delhi, India, India
loacation New Delhi, Ind..........India

  The Global   Intranet   & Communications   Specialist   is responsible for the day-to-day operation, content quality, and continuous improvement of the organization’s global intranet (Microsoft SharePoint Online) and internal community platform (Viva Engage).   This role sits within the   Global   Internal   Communications team and acts as the first line of support (Tier 1) for intranet and Viva Engage requests — resolving common issues independently, maintaining content standards, and knowing when and how to escalate technical or system-level issues to IT.   Working with colleagues across Group Functions and regional teams, the role combines strong SharePoint capability, editorial judgment, and analytics literacy to ensure the platforms are accurate, usable, engaging, and aligned to employee experience goals.     Key Accountabilities & Responsibilities     Intranet & Platform Operations (Tier 1 Support)   Act as the primary point of contact for   routine   intranet and Viva Engage requests, questions, and issues.   Independently handle Tier 1 requests such as:    Page edits and updates   Navigation and structure changes (within governance)   Permissions management at the site/page level   Publishing support, formatting fixes, and template use   Broken links, outdated content, and basic usability issues   Triage incoming requests and clearly identify when issues require escalation to IT (e.g., system errors, integrations, permissions beyond role scope, or technical defects).   Log, escalate, and track Tier 2/3 issues with IT, providing clear context, screenshots, and reproduction steps as needed.     Content   Management   & Editorial   Governance   Publish, edit, and maintain intranet content in line with brand, accessibility, and governance standards.   Manage homepage updates,   featured content,   banners, and   scheduled   communications .   Apply content lifecycle practices, including regular reviews, archiving, and retirement of outdated pages.   Enforce naming conventions, navigation standards, and information architecture principles to ensure consistency and findability .     Stakeholder & Contributor   Enablement   Support content owners and contributors across functions and regions with guidance on:    Using SharePoint templates   Writing and structuring content for intranet audiences   Updating pages independently within agreed guardrails   Provide practical,   day-to-day   support and light training to build confidence and reduce dependency on the   Global Internal Communications   team.   Partner closely with Internal Communications, HR, IT, and other Group Functions to coordinate updates and campaigns.     Analytics, Reporting,   &   Insight   Monitor SharePoint and Viva Engage analytics on a regular basis.   Produce clear, practical reports on usage, engagement, and content performance.   Go beyond basic metrics by identifying patterns, trends, and insights, such as:    What content is being used vs. ignored   Where users drop off or struggle to find information   Which engagement tactics drive participation on Viva Engage   Use analytics tools (e.g., native Microsoft analytics and/or   third-party   tools such as Tygraph or AvePoint) to inform recommendations for content, structure, and platform improvements.     Continuous Improvement &   Employee Experience    Conduct routine quality checks for accessibility, consistency, and usability.   Collect user feedback and translate it into practical enhancements.   Proactively identify opportunities to improve employee experience through better content design, navigation, and use of M365 features.   Stay up to date on SharePoint and Viva Engage capabilities and advise Communications colleagues on new or improved ways of working     Influence And Decision-Making Authority     Supports the intranet   and   Viva Engage users   across all ERM regions and time zones.   Works   closely   with   Internal Communications, IT, HR, and regional   teams.   Acts as a trusted advisor to content owners while maintaining clear governance boundaries.       Job Requirements & Capabilities   Essential   e xperience    Hands-on experience managing Microsoft SharePoint Online intranet sites (preferably global)   Demonstrated ability to independently resolve common intranet issues and requests (Tier 1 support)   Experience knowing when and how to escalate technical issues appropriately to IT   Working knowledge of Viva Engage and internal community management   Experience using analytics to evaluate performance and guide improvements   Strong writing, editing, and digital content management skills   Desirable experience   Experience with intranet analytics tools such as Tygraph or AvePoint   Basic understanding of UX, accessibility standards, and information architecture   Experience supporting or training distributed content contributors   Familiarity with the Microsoft 365 ecosystem   Job specific capabilities   Highly organised with strong attention to detail , and comfortable managing multiple requests   Confident working at the intersection of communications and technology   Clear communicator who can translate technical concepts into plain language   User focused mindset with a strong interest in employee experience   Comfortable working in a global, matrixed organization across time zones      

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