Department Dispatcher job opportunity at Cleveland Clinic.

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Cleveland Clinic Department Dispatcher
Experience: General
Pattern: full-time
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degreeDiploma
loacation Cleveland Clinic Main Campus, United States Of America
loacation Cleveland Clin..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Department Dispatcher                          Location Cleveland                      Facility Cleveland Clinic Main Campus                       Department Environmental Services-Main Campus Hospital                        Job Code B12031                       Shift Nights                         Schedule 11:00pm-7:30am                         Job Summary Promotes a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Receives and dispatches requests, making sure to prioritize and align requests with available resources, then records requests in the designated system(s).                           Job Details Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Department Dispatcher, you will promote a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Department Dispatchers receive and dispatch requests, making sure to prioritize and align requests with available resources and then record requests in a designated system(s).  This position has many opportunities for growth to transfer to EVS Lead, Supervisor and on-the-job exposure to hospital operations and communication systems. You also have the potential for internal transfer or advancement based on performance and skill. A caregiver in this role works evenings from 11:00 p.m. -- 7:30 a.m. with rotating weekends and holidays A caregiver who excels in this role will: Answer and manage department phone calls. Monitor EPIC (hospital tracking system) and Vovlo (housekeeping request system). Assign and verify housekeeping dispatches (ensure one task per housekeeper at a time). Update hourly reports sent via Teams and email. Manage pest control requests and follow-ups Coordinate and monitor room turnaround post-patient discharge. Call Apex for updates when needed. Communicate across departments (e.g., with nurses for non-housekeeping requests) Minimum qualifications for the ideal future caregiver include: High School Diploma or GED One year of customer service experience Proficient in MS Excel and MS Word Preferred qualifications for the ideal future caregiver include: Previous experience in a high-volume call center or dispatch facility Physical Requirements: Ability to perform work in a stationary position for extended periods• Ability to operate a computer and other office equipment• Ability to communicate and exchange accurate information• Ability to move/transport items weighing up to 25 pounds (lbs.) Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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