Patient Service Specialist job opportunity at Cleveland Clinic.

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Cleveland Clinic Patient Service Specialist
Experience: Highly Experienced
Pattern: full-time
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degreeAssociate
loacation Akron General Medical Center, United States Of America
loacation Akron General ..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist                          Location Akron                      Facility Akron General Medical Center                       Department Cardiology-Cleveland Clinic Akron General                        Job Code B15028                       Shift Days                         Schedule 8:00am-5:00pm                         Job Summary                           Job Details Join Cleveland Clinic   Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create steppingstones toward a rewarding career with one of the world's most respected healthcare organizations .              Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.   The Patient Service Specialist role is a   g reat steppingstone to other careers within customer service and other departments with Cleveland Clinic .            A caregiver in this position works   Monday-Friday   from   8:00AM –   5:0 0PM.     A caregiver who excels in this role will:    Provide   a comprehensive , proactive and “Patients First” experience for patients and visitors.     Investigate,   triage   and resolve patient issues using the established HEART model.    Create a welcome and professional environment, interact with   patients   and ensure stellar patient experiences.    Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.    Enter and   maintain   confidential patient information.    Recruit, enroll and educate patients on MyChart and Appointment Pass.      Minimum qualifications for the ideal future caregiver include:    High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance   processing   or customer service OR an   Associate’s Degree   and one year of experience OR a   Bachelor’s Degree     Working knowledge of PC window applications   Demonstrated experience in providing exceptional customer services and conflict resolution   Ability to perform basic math sufficient to process insurance co-pays     Preferred qualifications for the ideal future caregiver include:    Knowledge of medical terminology    Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills   Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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