Patient Service Specialist job opportunity at Cleveland Clinic.

Home Jobs In United States Of America Tag: Job Patient Service Specialist position at Cleveland Clinic


DatePosted 3 Days Ago bot
Cleveland Clinic Patient Service Specialist
Experience: General
Pattern: part-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Florida Weston Hospital, United States Of America
loacation Florida Weston..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist                          Location Weston                      Facility Florida Weston Hospital                       Department Admitting and Registration-Weston Hospital                        Job Code 000667                       Shift Variable                         Schedule 3:00pm-11:30pm                         Job Summary                           Job Details Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.   This is a regular PRN position, with caregivers working varying shifts between 3:00 p.m. – 11:30 p.m. with weekend requirements. A caregiver who excels in this role will: Provide a comprehensive, proactive, and “Patients First” experience for all patients and visitors.  Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic’s START with Heart and HEART models.  Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.  Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.  Perform front-desk operations including patient registration, visit preparation, pre-visit workflows, co-pay collection, arrival and departure desk activities, and patient/record tracking.  Verify insurance, collect and enter billing and payment information accurately.  Screen and schedule interpreter services as needed.  Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.  Support billing functions while ensuring compliance with organizational quality and productivity standards.  Enter and maintain accurate and confidential patient data, including insurance and demographic information.  Encourage and assist patients in using front-end technologies; provide hands-on training for tools such as MyChart and Appointment Pass.  Support caregivers and providers in understanding and using front-end technologies to enhance workflow.  Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience.  Minimum qualifications for the ideal future caregiver include: High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree    Knowledge of PC window applications sufficient to input and retrieve data  Experience with providing customer service and conflict resolution  Ability to perform basic math sufficient to process insurance co-pays  Preferred qualifications for the ideal future caregiver include:    Knowledge of medical terminology  Computer keyboard skills Previous medical office experience Customer service experience in a medical setting Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

Other Ai Matches

Registered Respiratory Therapist - Fairview NICU Applicants are expected to have a solid experience in handling Job related tasks
RN - Orthopedics Applicants are expected to have a solid experience in handling Job related tasks
Functional Medicine Registered Dietitian Applicants are expected to have a solid experience in handling Job related tasks
Experienced RN - Epilepsy Monitoring Unit Applicants are expected to have a solid experience in handling Job related tasks
RN CCFSR - Emergency Department Applicants are expected to have a solid experience in handling Job related tasks
Outpatient Physical Therapist Applicants are expected to have a solid experience in handling Job related tasks
Anesthesiologist Assistant - Multi-Specialty Anesthesiology- Sign-on Bonus & Loan Repayment Eligible! Applicants are expected to have a solid experience in handling Job related tasks
Nursing Operations Manager Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Workday Department Analyst II Applicants are expected to have a solid experience in handling Job related tasks
RN -- Special Labor & Delivery Unit Applicants are expected to have a solid experience in handling Job related tasks
RN Ambulatory - Triage RN Applicants are expected to have a solid experience in handling Job related tasks
RN - Clinical Decision Unit Applicants are expected to have a solid experience in handling Job related tasks
New Grad RN Resident Applicants are expected to have a solid experience in handling Job related tasks
CT Technologist Applicants are expected to have a solid experience in handling Job related tasks
Advanced Practice Provider (PNP/PA) - Pediatric Hospital Medicine Night Shift II Applicants are expected to have a solid experience in handling Job related tasks
Registered Radiology Technologist - Neuro Expansion Applicants are expected to have a solid experience in handling Job related tasks
Interventional Radiology Technologist Applicants are expected to have a solid experience in handling Job related tasks
Radiology Assistant - Body Interventional Radiology Applicants are expected to have a solid experience in handling Job related tasks
Pediatric Cardiac Exercise Physiologist Applicants are expected to have a solid experience in handling Job related tasks
New Grad RN Resident – Complex Med/Surg Applicants are expected to have a solid experience in handling Job related tasks
Phlebotomist Technician Applicants are expected to have a solid experience in handling Job related tasks
Research Nurse - Head and Neck Applicants are expected to have a solid experience in handling Job related tasks
Pharmacy Clinical Specialist- Gynecology/Oncology Applicants are expected to have a solid experience in handling Job related tasks