Patient Service Specialist - Emergency Department job opportunity at Cleveland Clinic.

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DatePosted 4 Days Ago bot
Cleveland Clinic Patient Service Specialist - Emergency Department
Experience: General
Pattern: full-time
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loacation Martin Hospital South, United States Of America
loacation Martin Hospita..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist - Emergency Department                          Location Stuart                      Facility Martin Hospital South                       Department MMS Admitting-Cleveland Clinic Martin Health                        Job Code 000667                       Shift Day/Evening/Night/Weekend                         Schedule 6:00am-2:30pm/8:30am-5:00pm                         Job Summary                           Job Details Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians,   nurses ,   and other caregivers in a family-oriented, supportive environment.      Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.   This   particular role   will support the Emergency Department.   Some of your day-to-day responsibilities will include greeting patients, collecting registration information,   assisting   with wayfinding, and transporting patients, when needed. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic .         A caregiver in this position works   Monday-Friday   from  6:00AM – 2:30PM or 8:30AM – 5:00PM,   including rotating weekends and holidays .       A caregiver who excels in this role will:    Provide   a comprehensive , proactive and “Patients First” experience for patients and visitors .     Investigate,   triage   and resolve patient issues using the established HEART model .     Create a welcome and professional environment, interact with   patients   and ensure stellar patient experiences .     Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services .     Enter and   maintain   confidential patient information .     Encourage patient   utilization   of front-end technology and provide guidance, encouragement,   education   and hands-on training.   Recruit, enroll and educate patients on MyChart and Appointment Pass.   Minimum qualifications for the ideal future caregiver include:    High   S chool   D iploma or GED and two years of experience in patient registration, appointment scheduling, insurance   processing   or customer service OR an   A ssociate’s   D egree   and one year of experience OR a   B achelor’s   D egree     Working knowledge of PC window applications sufficient to input and retrieve data   Ability to perform basic math sufficient to process insurance co-pays     Preferred qualifications for the ideal future caregiver include:    Knowledge of medical terminology   Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills     Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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