Patient Access Representative job opportunity at Cleveland Clinic.

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DatePosted 5 Days Ago bot
Cleveland Clinic Patient Access Representative
Experience: Highly Experienced
Pattern: part-time
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degreeHigh School (S.S.C.E)
loacation Akron General Medical Center, United States Of America
loacation Akron General ..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Access Representative                          Location Akron                      Facility Akron General Medical Center                       Department Patient Registration-Cleveland Clinic Akron General                        Job Code AK9964                       Shift Nights                         Schedule 11:00pm-7:30am                         Job Summary USW Bid Period: 01/23/26 - 01/30/26                           Job Details ​ Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and   treat   our patients as family .       Caregivers in the   P atient   R egistration   A rea are the first point of contact for many of Akron General’s patients.   As a Patient Access Representative , you will   ensure   patients,   families,   and visitors have an   exceptional experience , from the moment they enter the hospital   to   the time they return home .   This position is a great steppingstone   to   other s in   Customer Service or departments within the Cleveland Clinic system.      A caregiver in this position works   night s   from   11:00P M   – 7:30AM , including rotating weekends and holidays.     A caregiver who excels in this role will:    Register, schedule and pre-register patients for inpatient,   emergency   and outpatient tests and procedures.    Educate patients   regarding   their benefit levels, review eligibility, prepare estimates,   advise   patients of out-of-pocket expenses, collect payments, apply   payments   and   maintain   security of payments.    Complete   accurate   face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.    Schedule services and provide the physician’s office and/or patient with   accurate   date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.    Complete questionnaires to   assist   departments with   preparing for   patients.    Utilize the screening tool for self- pay   patients to   determine   any   possible payer   source.   Refer patients to financial counselors.    Advise   patients of   and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).    Obtain, scan and index physician orders.    Cross train to   staff   all patient access areas.      Minimum qualifications for the ideal future caregiver include:    High   S chool   D iploma or GED   One year of customer service work experience OR higher education and training    Proficiency   in data entry    Knowledge of medical terminology    Excellent customer service skills     Preferred   qualifications for the ideal future caregiver include:   One year of hospital   clerical   or billing work experience      Personal Protective Equipment: Follows standard precautions using personal protective equipment as required                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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