Patient Service Specialist - Primary Care job opportunity at Cleveland Clinic.

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DatePosted 5 Days Ago bot
Cleveland Clinic Patient Service Specialist - Primary Care
Experience: General
Pattern: full-time
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degreeAssociate
loacation North Canton Mercy Health Center, United States Of America
loacation North Canton M..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist - Primary Care                          Location Canton                      Facility North Canton Mercy Health Center                       Department Family Med Admin-Primary Care Institute                        Job Code B15028                       Shift Days                         Schedule 8:00am-4:30pm                         Job Summary                           Job Details Join the Cleveland Clinic team at Mercy Hospital Internal Medicine and P ediatrics in Stark County , where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world .   .             Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.   In this role, y ou will help   patients   check in and   out as   well as   address concerns, collect copays, verify demographic and insurance information and other administrative tasks.   An accurate   and efficient registration process can lead to a smooth visit and seamless check-in process for the patient. T he Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic .            A caregiver in this position works   varying   days and   hour s   between   8:00AM – 5:00PM.     A caregiver who excels in this role will:    Provide   a comprehensive , proactive and “Patients First” experience for patients and visitors.     Investigate,   triage   and resolve patient issues using the established HEART model.    Create a welcome and professional environment, interact with   patients   and ensure outstanding patient experiences.    Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.    Enter and   maintain   confidential patient information.    Recruit, enroll and educate patients on MyChart and Appointment Pass.    Process the workflow for the day.   Potentially   participate   in patient outreach activities such as proactive patie nt cal ls to   assist   with health maintenance and care compliance.     Minimum qualifications for the ideal future caregiver include:    High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance   processing   or customer service OR an   Associate’s Degree   and one year of experience OR a   Bachelor’s Degree     Ability to perform basic math sufficient to process insurance co-pays   Working knowledge of PC window applications     Preferred qualifications for the ideal future caregiver include:    Knowledge of medical terminology    Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills   Physical Requirements: Requires extensive sitting and manual dexterity to perform work on a PC. Typical physical demands include the ability to sit, stand or walk to other locations as needed. Visual acuity to perform computer functions. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                          The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster .                     Cleveland Clinic is pleased to be an equal employment opportunity employer.

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