Patient Service Specialist job opportunity at Cleveland Clinic.

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DatePosted 19 Days Ago bot
Cleveland Clinic Patient Service Specialist
Experience: General
Pattern: full-time
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loacation Lake Mercy Health Center, United States Of America
loacation Lake Mercy Hea..........United States Of America

                     At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.                          We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.                                      Job Title Patient Service Specialist                          Location Uniontown                      Facility Lake Mercy Health Center                       Department Lake Shared Costs-Cleveland Clinic Mercy Hospital                        Job Code B15028                       Shift Days                         Schedule 6:30am-5:00pm/8:30am-5:00pm                         Job Summary                           Job Details Join the Cleveland Clinic team at Mercy Hospital  Health Center - Lake , where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world .  Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.   In this role, y ou will help   patients   check in and   out as   well as   address concerns, collect copays, verify demographic and insurance   information and other administrative tasks.   An accurate   and efficient registration process can lead to a smooth visit and seamless check-in process for the patient. T he Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.           A caregiver in this position works   varying hours,   Monday-Friday ,   between   6:30AM – 5:00PM .     A caregiver who excels in this role will:    Provide   a comprehensive , proactive and “Patients First” experience for patients and visitors.     Investigate,   triage   and resolve patient issues using the established HEART model.    Create a welcome and professional environment, interact with   patients   and ensure outstanding patient experiences.    Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.    Enter and   maintain   confidential patient information.    Recruit, enroll and educate patients on MyChart and Appointment Pass.    Process the workflow for the day.   May   participate   in patient outreach activities such as proactive patient calls to   assist   with health maintenance and care compliance.     Minimum qualifications for the ideal future caregiver include:    High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance   processing   or customer service OR an   Associate’s Degree   and one year of experience OR a   Bachelor’s Degree     Ability to perform basic math sufficient to process insurance co-pays   Working knowledge of PC window applications     Preferred qualifications for the ideal future caregiver include:    Knowledge of medical terminology    Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills   Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.                         The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.  Please review the Equal Employment Opportunity poster .                     Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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