Shelter Services Manager position at The Salvation Army.| Canada

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The Salvation Army Shelter Services Manager

Experience: Highly Experienced

Pattern: full-time

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LONDON, ON....Canada

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Shelter Services Manager is responsible for ensuring that all functions and aspects of the Shelter Services Program is managed effectively, continuously improving and ensuring that service delivery has the highest quality outcomes for clients and stakeholders. The incumbent must adhere to all Salvation Army, Ministry unit and London Centre of Hope policies under the supervision of the Program Director or designate. The incumbent is res p o n si bl e f o r t h e d i re c t and indirect su p erv i s i o n o f staff and of non-supervisory staff through one or more subordinates. They provide direction concerning current tasks or consults in assignments. They have i np u t in t o h u m a n re s ou r c e de ci sion s hiring, termination or d i sc ipl i na ry de ci sion s . The incumbent is res p o n si bl e f o r providing direction, vision and leadership and to assess on a continual basis the effectiveness of the Shelter Services Programs. The Shelter Services Manager provides leadership in the development, implementation and evaluation of strategies and programs to meet the identified needs of our clients. They d evelop and coach the Shelter Services Supervisor’s (2) and oversee all staff assigned to the residential services programs to ensure program outcomes are achieved. Accountabilities: Service Development/Delivery Ensure the Vision, Mission and Values guide the day-to-day work. Ensure that The Salvation Army Emergency Shelter Operating Principles are utilized in the planning and service delivery Ensure adherence to the City of London Emergency Shelter Guidelines Support and apply on a consist basis the principles of the Housing First philosophy Ensure the completion and accuracy of all internal and external reporting requirements Develop positive working relationships and maintain effective communication with internal and external organizations and community members Pursue alternative and/or enhanced funding sources for all shelter services programs Develop, review, and recommend relevant policies and procedures Ensure mechanisms are in place for a responsive complaint process Develop and maintain a comprehensive case management process Develop and implement service criteria/business plan i.e. private room rentals, occupancy agreements etc. Effectively manage public relations issues relating in conjunction with London Centre of Hope management and/or public relations at THQ Provide client intervention within highly sensitive and high-risk situations. Provide input and participate in the budget process and monitors/manages financial performance accordingly Perform other position related duties as requested. Human Resources Participate in hiring, orientation and employee development; provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Director. Ensure that all mandatory staff training, including but not limited to First Aid, CPR, and Non Violent Crisis Intervention etc. is up to date; identify staff training needs. Ensures appropriate training is accessible for direct reports employees; identifying any training needs. Develop educational opportunities and plans. Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training. Ensure that the HR database is updated in an accurate and timely manner. Ensure that probation and performance reviews are completed, in a timely manner. Understand and comply with the union contract. Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage. Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy. Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving time sheets. Provides supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description. Identifies job vacancies and follows the Centre of Hope hiring procedures Health and Safety Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA. Ensures that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ensures that the equipment, materials and protective devises as prescribed (OHSA) are provided and maintained in good condition Performs daily workplace inspections, providing daily reports to the Health and Safety Coordinator Conducts information sessions and/or training regarding workplace health and safety with their employees, and ensures that employees attend any organization-wide health and safety training (such as WHMIS, First Aid, NVCI) Ensures that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable In conjunction with Human Resources, ensures the steps in the Early and Safe Return to Work Program are followed as required Performs employee safety observations, correcting substandard acts or conditions and commending employee health and safety performance Participate in Health & Safety related accidents and injury investigations, as needed. Monitor and report regularly any concern regarding adherence to the acceptable health standards and that physical property is maintained, arranging for repairs as necessary Organizational Responsibilities Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities. Maintain information in confidence as required Participate as an active and responsible team member Participate in supervision and regular performance reviews/evaluations as required. Treat the property of The Salvation Army with due care and caution Act in the best interest of the employer at all times Complete all duties in accordance with the principles, standards and policies and procedures of The Salvation Army London Centre of Hope. Network with other Salvation Army programs and other community agencies Participate in regular supervision and performance appraisal process. Participate as an active and responsible team member in all work groups as assigned Represents The Salvation Army London Centre of Hope on various committees and work groups as determined by the Executive Director To treat the property of The Salvation Army with due care and caution Represent the organization in a professional manner, acting in the best interest of the employer at all times Communication Foster a positive working relationship with all levels of employees, leadership, Union Representation and Divisional / Territorial Headquarters. Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required Perform other position related duties as required. This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent. This position description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer. The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian Standards of conduct. CRITICAL RELATIONSHIP MANAGEMENT: MANAGERIAL/Technical Leadership RESPONSIBILITY : This position reports directly to the Program Director or designate. WORKING CONDITIONS: The Supervisor will set the hours of work and work schedule. Schedule may vary according to requirements of responsibilities A willingness to adjust the weekly work schedule in order to better service the clients is required. The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities – hence, some weekend, evening and midnight work may be required. This is a full-time position. On-call rotational responsibilities returning to the Centre when required for emergencies This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. Some travel required for position requirements related to training and conferences. Provide an original copy of a Background Check with vulnerable sector screening secured through either the national Canadian Police Information Centre (CPIC) or through a local police, detachment that is satisfactory to The Salvation Army, in its sole discretion is required. Screening through The Salvation Army Abuse Registry. Support for and an understanding of the mission and purpose of The Salvation Army in Canada. Normal hours of work – may vary as per operational requirements and responsibilities and includes a ½ hour paid meal break where applicable. education and experience Qualifications: Education, Qualifications and Certifications: Completion of a relevant Undergraduate University Degree Minimum of four (4) years of prior related experience, including, experience in a specialized social services program, budgets, supervisory experience, managing resources and communicating orally and in corresponding with funders. Proficient with MS Office (Excel, WORD, PowerPoint etc.) Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training. A current valid Ontario Class “G” Driver’s License, own vehicle and insurance is required and must be maintained, a current driver`s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required. Experience and Skilled Knowledge Requirements The incumbent must have an understanding of ethical behaviour and ensure that their own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization. Solid background of how to work with people from diverse backgrounds, mental health/addiction issues, homelessness, etc. The incumbent must have the ability to develop new and innovative ways to improve operations. Skills and Capabilities: Self-motivated and disciplined. Ability to fulfill responsibilities according to The Salvation Army standards by independently applying supervisory directives. Ability to demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. Ability to communicate effectively, speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools (social media) and techniques. Ability to focus on client needs anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters. Ability to foster teamwork and be able to work cooperatively and effectively with others to set goals, resolves problems, and makes decisions that enhance organizational effectiveness. Ability to positively influence others to achieve results that are in the best interest of the organization. Ability to assess situations to determine the importance, urgency and risks, and make clear, effective decisions which are timely and in the best interests of the organization. Ability to organize and set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities Ability to determine strategies to move the program forward, set goals, creates, implements actions plans, and evaluates the process and results. Ability to assess problem situations to identify causes, gathers and process relevant information, generates possible solutions, and make recommendations and/or resolve the problem. Ability to think strategically and assess options and actions based on trends and conditions in the environment, and the vision and values of the organization. Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations. Compensation: The target hiring range for this position is $62,673.90 to $78,342.38 with a maximum of $94,010.85. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Shelter Services Manager job opportunity at The Salvation Army.

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