Application Specialist (Surgical Equipment) job opportunity at Zeiss Group.

Home Jobs In Indonesia Tag: Job Application Specialist (Surgical Equipment) position at Zeiss Group


DatePosted 27 Days Ago bot
Zeiss Group Application Specialist (Surgical Equipment)
Experience: 3-years
Pattern: full-time
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loacation Jakarta, Indonesia
loacation Jakarta....Indonesia

Responsibilities Conduct high quality trainings to help customers improve their application and clinical capabilities with ZEISS surgical equipment's and use its safely and effective. Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications. Should be capable of doing presales demonstration of ZEISS products, workstation, and its applications. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer. Create evidence and customer demonstration data for upselling features & Applications including documenting trainings, site visits and customer interactions. Continuously develop and improve a network of key opinion leaders within the assigned territory. Maintaining satisfactory after sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs. Communicate effectively accross sales/product/service team for customer training needs and product demonstration or installation to maximize sales potential and customer satisfaction. Support cross fuction activities related to market growth initiatives when needed (i.e industry tradeshows, product demos/presentation, congress, advanced application visit for KOL, etc.) Support the deployment of digital tools and embrace the digital transformation of clinical education. Use market and product knowledge to assist sales team in developing market, revenue and business strategies. Generates and maintain customer profiles, including key decision makers. In partnership with service engineer to fulfill obligations of order that ensures customer competency and high NPS. Aggressively manage travel budget to goal thru optimization of travel strategies and cost savings. Ensures knowledge of and compliance with Company policies and quality processes Requirements 1. Education / Professional Certification Degree in medicine, biology, biomedical engineer, electro medic/electro bio medic, or any relevant field 2. Experience At least 2 to 3 years’ experience in clinical/application/technical support of medical devices. Good technical knowledge of medical device market and familiar in it’s operation. Demonstrated current basic clinical scanning proficiencies on current products/platforms. Comfortable in a physician and clinical/patient care environment. Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical Scenario. Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable Experience handling customer feedback, complaints, and dissatisfaction 3. Knowledge / Skills / Other characteristics Pleasant personality, proactive mindset Self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment. Possess strong analytical, technical-solving, interpersonal and customer communication skills. Ability to work in high-pressure environments and places personal and business integrity at forefront. Ability to work independently with minimum supervision, high work standards and quality. Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening, and interpersonal skills. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows. Fluent English, local language and additional languages are an advantage. Proficiency in computer skills in Microsoft Office Suite products. Your ZEISS Recruiting Team: Astrid Annissa Sastaviyana, Yosseano Kuncahyo

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