Field Service Engineer, Industrial Quality Solution job opportunity at Zeiss Group.

Home Jobs In Vietnam Tag: Industrial Quality Solution Field Service Engineer, Industrial Quality Solution position at Zeiss Group


DatePosted 30+ Days Ago bot
Zeiss Group Field Service Engineer, Industrial Quality Solution
Experience: 3-years
Pattern: full-time
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Industrial Quality Solution

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loacation Ho Chi Minh City, Vietnam
loacation Ho Chi Minh Ci..........Vietnam

Field Service Support Carry out CMM, Metrotomography and other products installation, commissioning and warranty repair. Perform field service machine repair, calibration and preventive maintenance. Support in local and regional exhibition and seminar.  Customer Care Update and share calendar with the local team . Provide fast service follow-up support in attending request to ensure customers’ satisfaction and retention. Escalate unresolvable and pending issue to supervisor during the course of work. Provide weekly Service Activities Report on all pending jobs to the Service Manager. Work closely with other departments i.e. Logistics, Finance, to complete the sales process. Administrative . Ensure ticket is created before attending to job request Update ticket immediately after daily job activity. Ensure service worksheet is submitted as soon as job is completed for billing. Submit CPO & draft commissioning certificate to Administrator for further processing immediately after each installation. Prepare draft calibration report after calibration work to Service Manager for review through Administrator. Prepare quotation based on recommended charges and price list. Development / Training . Take initiative in updating one’s own product & technical knowledge. Participate training programs / workshop / seminar organized by the division / company. Others Any other duties and responsibilities as assigned by the Company Education / Professional Certification Bachelor’s in engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical Experience At least 2 - 3 years experience working as customer care in field service support preferably in the metrology, precision or related industry with indept knowledge troubleshooting and diagnostics skills Knowledge / Skills / Other characteristics Good command of written and spoken English IELTS 5.5 – 6.0 or equivalent. Sound analytical and problem-solving skills Self-driven and result-orientated Willing to learn / update new technology. Working conditions & Other Attributes. Able to work independently and as a team Possess a valid driving license, preferable with own car Your ZEISS Recruiting Team: Doan Le Thuy Duong

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