Quality and Remote Support Engineer job opportunity at Zeiss Group.

Home Jobs In South Korea Tag: Job Quality and Remote Support Engineer position at Zeiss Group


DateMore Than 30 Days Ago bot
Zeiss Group Quality and Remote Support Engineer
Experience: Highly Experienced
Pattern: full-time
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loacation Seoul, South Korea
loacation Seoul....South Korea

[Introduction of ZEISS Group & ZEISS Korea] The ZEISS group  is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics. ZEISS Korea  has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets,   providing products and services from five business areas to Korean customers: Semiconductor Manufacturing Technology Industrial Quality Solutions Research Microscopy Solutions Medical Technology Vision Care (Consumer Markets) [Employment Conditions] Division: MED (의료기기사업부) Job Title: Quality and Remote Support Engineer Contract: Regular Location : Seoul (Business Trip Required) Key Responsibilities: 1. 고객 기술지원 (Phone Support & Remote Service) - 고객사 문의에 대한 1차 전화 기술 지원 - 원격 접속을 통한 장비 상태 점검, 로그 수집, 소프트웨어 설치 지원 - 병원 내 의료장비 네트워크 연결 지원 - 고객 FORUM 운영 및 기술 문의 관리 - 서비스 요청 건에 대한 소모품/부품 발송 처리 - 문제 해결을 위해 내부 L2 팀과 협업하여 이슈 에스컬레이션 2. 제품 품질 이슈 보고 및 관리 - 서비스 품질 문제 수집 및 보고 - 매뉴얼과 회사 절차에 따른 장비의 성능 검사 수행 3. 장비 및 파트(Spare Parts) 품질 관리 - 주간 고객사 장비 관련 품질 이슈 취합 및 분석 - 장비 및 부품 관련 품질 문제 본사 보고(리포팅) - 장비/파트 품질 관련 정기 더블린 미팅 참석 및 진행 상황 공유 4. Field Engineer 지원 - 필요 시, 엔지니어와 동행하여 병원 현장 방문 및 기술 지원 수행 - 필요 시, 장비 납품 및 데모 진행 시 현장 지원 - 장비 설치 및 데모 서류 관리 - Service bulletins 새로운 업데이트 정리 및 공유 Qualifications: Above University Degree and/or equivalent certifications and experience Business level of English communication skills for English interviews Must be able to foster company success through a professional appearance, being courteous to customers Preferred: Prefer graduates from departments of Network, Engineering, Machinery, etc. Job Level: Prospective Students ~ Maximum 3 years of related experience of inspection, quality control and Remote Service etc. *More Information: www.자이스채용.com Your ZEISS Recruiting Team: KyuYul Jung （정규열）, ShinBi Park （박신비）

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