Lead Patient Services Representative - Waynesville Clinic | Full-Time, Day Shift job opportunity at Phelps Health.

Home Jobs In United States Of America Tag: Day Shift Lead Patient Services Representative - Waynesville Clinic | Full-Time, Day Shift position at Phelps Health


DatePosted 13 Days Ago bot
Phelps Health Lead Patient Services Representative - Waynesville Clinic | Full-Time, Day Shift
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Day Shift

Copy Link Report
degreeDiploma
loacation Phelps Health Hospital, United States Of America
loacation Phelps Health ..........United States Of America

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.   No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.   General Summary The Lead Patient Services Representative plays a pivotal role in the efficient operation of the Patient Access Department, serving as a leader and mentor to the team. This individual is responsible for overseeing daily patient access operations, ensuring a customer-focused environment, and contributing to the overall quality of care delivery. They act as the first point of contact for staff questions, guide new hires, and work to continuously improve departmental workflows and processes. Essential Duties and Responsibilities Serve as the primary escalation point for staff questions and concerns regarding workflows and processes. Responsible for the training of new hires and ongoing training of registration staff. Reporting success and deficiencies to Patient Services Leadership. Provide coaching and re-education to staff when performance trends or competency gaps are identified. Oversee and coordinate patient registration, scheduling, insurance verification, and financial clearance processes. Ensure the accurate collection and documentation of patient demographic, insurance, and financial information. Verify patient insurance coverage, explain benefits and financial responsibilities, and ensure necessary authorizations and referrals are obtained. Collect co-pays, deductibles, and co-insurance payments in accordance with hospital policy. Assist in managing escalated patient issues and provide service recovery as needed. Recommends, communicates, trains and positively promotes changes in policies and procedures within the organization. Manages and maintains work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health. Provide guidance, training, and ongoing support to the Patient Services team. Education High school diploma or GED required. Certificate or diploma from a school specializing in Medical Front Office and/or Medical Terminology preferred. Work Experience Minimum two years of medical office or patient registration experience in the facility required. Demonstrated knowledge and confidence in all medical office secretary responsibilities required. Mental/Physical Requirements Ability to concentrate, pay close attention to detail and perform duties under time restrictions. Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time. Work involves extensive use of computer with frequent interruptions. Ability to stand, walk, sit and reach. Must be able to assist and transport patients in wheel chairs. Ability to lift 10lbs required. Working Conditions The standard office conditions with more than average noise. Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases. Ability to work shifts is required. At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Apply now to join us on our mission in health care.

Other Ai Matches

Medical Imaging Student Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN - Ambulatory Surgery Applicants are expected to have a solid experience in handling Job related tasks
Medical Imaging Student Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN - OB | P-Shifts Applicants are expected to have a solid experience in handling Job related tasks
RN - Perioperative/PACU | M-F w/call | $5k Sign on Bonus! Applicants are expected to have a solid experience in handling Job related tasks
LPN - Float Pool | P-Shifts, FT, PT, IPT Applicants are expected to have a solid experience in handling FT, PT, IPT related tasks
RN W/E - ICU | P- Shift Applicants are expected to have a solid experience in handling Job related tasks
RN - Hospice Applicants are expected to have a solid experience in handling Job related tasks
Clinic LPN - Orthopedics - FT Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - Acute Medical Services | 0.6 PT Applicants are expected to have a solid experience in handling Job related tasks
Registered Echo Technician Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - ICU | 0.6 A Shift Applicants are expected to have a solid experience in handling Job related tasks
Nuclear Medicine Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN Weekday Shift Manager | ICU- FT | P Shift Applicants are expected to have a solid experience in handling Job related tasks
Diet Aide I | Full-Time, Shifts Vary Applicants are expected to have a solid experience in handling Shifts Vary related tasks
Speech Pathologist Applicants are expected to have a solid experience in handling Job related tasks
RN - Perioperative/PACU | FT | w/call Applicants are expected to have a solid experience in handling Job related tasks
Clinic LPN - IPT Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - ICU | 0.9 FT | A Shift Applicants are expected to have a solid experience in handling Job related tasks
7on/7off Pharmacist (Evenings) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Dietitian - Nutritional Services | Mon-Fri w/Occasional Weekend Call Duties Applicants are expected to have a solid experience in handling Job related tasks
RN - Home Health Applicants are expected to have a solid experience in handling Job related tasks
RN - Psychiatrics | 0.6 PT A-Shift Applicants are expected to have a solid experience in handling Job related tasks