Patient Experience Liaison | Part-Time, Shift Vary job opportunity at Phelps Health.

Home Jobs In United States Of America Tag: Shift Vary Patient Experience Liaison | Part-Time, Shift Vary position at Phelps Health


DateMore Than 30 Days Ago bot
Phelps Health Patient Experience Liaison | Part-Time, Shift Vary
Experience: General
Pattern: part-time
Country:
apply Apply Now
Salary:
Status:

Shift Vary

Copy Link Report
degreeAssociate
loacation Phelps Health Hospital, United States Of America
loacation Phelps Health ..........United States Of America

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.   No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.   General Summary The Patient Experience Liaison serves as a link between patients, patients' relatives, visitors and Phelps Health; with a specific focus on the integration and coordination of communication to keep patients, families and visitors informed during their stay. The Patient Experience Liaison will identify, address, and follow-up on patient questions and concerns and as appropriate communicate patients' questions, complaints, problems and concerns to appropriate staff members and ensure timely follow-up. Essential Duties and Responsibilities Keeps patients/visitors and families informed of delays. Takes responsibility for finding answers to questions from any customer, internal or external. Interacts within department and with other departments in a spirit of cooperation. Ensures that staff members are responsive to patient and family needs. Consistently rounds on patients/families/visitors to determine and address needs within scope of competency. Responds quickly to concerns voiced by patients/family members/visitors and notify appropriate staff members for follow-up. Follows the patient complaint/grievance process in the appropriate manner on a consistent basis. Visits patients in the Emergency Department and inpatient units as scheduled. Documents and completes discharge phone calls for the Inpatient Units when scheduled. Education High School diploma or equivalent required. Associates Degree or 60 plus college credit hours or equivalent work experience required, Bachelor’s degree in human relations field (i.e. Psychology, Social Work, Education) highly preferred. Work Experience One-two years of direct customer service/relations experience required, preferably in healthcare. Certification/License Basic Life Support (BLS) certification through the American Heart Association. Mental/Physical Requirements Considerable mental concentration. Ability to receive and express detailed information through oral and written communications. Excellent interpersonal and organizational skills. Approximately eighty percent of the time spent communicating with patients, families, visitors, employees, and physicians. Requires standing and walking for prolonged periods of time using appropriate body mechanics. Working Conditions Ability to work in a fast paced environment, meeting multiple patient/visitor needs and the ability to set priorities. Interaction with various individuals of Phelps Health, physicians, patients, family members, and community. Potential exposure to communicable disease. At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Apply now to join us on our mission in health care.

Other Ai Matches

Medical Imaging Student Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN - Ambulatory Surgery Applicants are expected to have a solid experience in handling Job related tasks
Medical Imaging Student Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN - OB | P-Shifts Applicants are expected to have a solid experience in handling Job related tasks
RN - Perioperative/PACU | M-F w/call | $5k Sign on Bonus! Applicants are expected to have a solid experience in handling Job related tasks
LPN - Float Pool | P-Shifts, FT, PT, IPT Applicants are expected to have a solid experience in handling FT, PT, IPT related tasks
RN W/E - ICU | P- Shift Applicants are expected to have a solid experience in handling Job related tasks
RN - Hospice Applicants are expected to have a solid experience in handling Job related tasks
Clinic LPN - Orthopedics - FT Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - Acute Medical Services | 0.6 PT Applicants are expected to have a solid experience in handling Job related tasks
Registered Echo Technician Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - ICU | 0.6 A Shift Applicants are expected to have a solid experience in handling Job related tasks
Nuclear Medicine Technologist Applicants are expected to have a solid experience in handling Job related tasks
RN Weekday Shift Manager | ICU- FT | P Shift Applicants are expected to have a solid experience in handling Job related tasks
Diet Aide I | Full-Time, Shifts Vary Applicants are expected to have a solid experience in handling Shifts Vary related tasks
Speech Pathologist Applicants are expected to have a solid experience in handling Job related tasks
RN - Perioperative/PACU | FT | w/call Applicants are expected to have a solid experience in handling Job related tasks
Clinic LPN - IPT Applicants are expected to have a solid experience in handling Job related tasks
RN W/E - ICU | 0.9 FT | A Shift Applicants are expected to have a solid experience in handling Job related tasks
7on/7off Pharmacist (Evenings) Applicants are expected to have a solid experience in handling Job related tasks
Clinical Dietitian - Nutritional Services | Mon-Fri w/Occasional Weekend Call Duties Applicants are expected to have a solid experience in handling Job related tasks
RN - Home Health Applicants are expected to have a solid experience in handling Job related tasks
RN - Psychiatrics | 0.6 PT A-Shift Applicants are expected to have a solid experience in handling Job related tasks