Services Customer Care Representative job opportunity at Baker Hughes.

Home Jobs In United States Of America Tag: Job Services Customer Care Representative position at Baker Hughes


DatePosted 18 Days Ago bot
Baker Hughes Services Customer Care Representative
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation US-NY-SKANEATELES-721 VISIONS DRIVE, United States Of America
loacation US-NY-SKANEATE..........United States Of America

Services Customer Care Representative Delivering Exceptional Customer Care Through Precision, Ownership, and Service Excellence? Do you enjoy being the trusted point of contact who keeps customers informed, supported, and satisfied? Partner with the Best Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future. Fuel Your Passion As part of Waygate Technologies, the Services Customer Care Representative plays a critical role in ensuring seamless, high‑quality support for customers across service and spare‑parts operations. You will be contributing to a customer‑focused environment that values accuracy, responsiveness, and operational excellence. By managing inquiries, quotations, returns, and order processes, you will help strengthen customer satisfaction and uphold the integrity and compliance standards that define Baker Hughes. As a Services Customer Care Representative, You Will Be: Serving as the primary point of contact for service inquiries, returns, quotations, and orders while responding promptly via phone and email Coordinating equipment receipt, validating customer purchase orders, and communicating repair timelines and cost expectations Monitoring and owning customer care performance metrics, including return status, purchase orders, complaints, routing steps, and billing documentation Acting as the first‑level contact for customer concerns and ensuring professional, effective issue resolution Ensuring accuracy and compliance in quotations, order entry, RMAs, past‑dues, and dispute resolution activities Maintaining a strong customer‑quality focus by reviewing Customer Experience (CX) feedback and driving corrective actions Collaborating with Services, Sales, Supply Chain, Service, and Commercial Operations teams to deliver high‑quality quotations and clean orders Supporting continuous improvement initiatives to enhance operational performance within Customer Care Escalating critical operational issues and seeking guidance from the team leader when needed Participating in regional customer care meetings and contributing insights on performance and key issues Ensuring all activities comply with Baker Hughes integrity and compliance policies To Be Successful in This Role, You Will: Have a proactive, positive mindset with strong attention to detail and commitment to continuous improvement Have a college degree Have excellent interpersonal and communication skills for both internal and external interactions Have working knowledge of Inquiry‑to‑Order (ITO) and Order‑to‑Delivery (OTD) cycles within ERP and quotation systems Have experience in demanding customer service environments; prior customer care experience preferred Have confidence in decision‑making and the ability to represent the function professionally Have a balanced focus on external customer needs and internal process requirements Have fluency in English Have technical proficiency in SAP (ERP), Salesforce.com (case management), and Microsoft Office Suite Work in a Way That Works for You We recognize that everyone is different and that the way in which people want to work and deliver at their best varies. In this role, we can offer the following flexible working patterns: Working flexible hours — adjusting your schedule to support productivity and work‑life balance. Working With Us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for You Our inventions have revolutionized energy for over a century. To continue shaping the future, we reward those who embrace change with a package that reflects how much we value their contributions. You can expect: Contemporary work‑life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.     The Baker Hughes internal title for this role is: Customer Care Representative I

Other Ai Matches

Lead Project Engineer Applicants are expected to have a solid experience in handling Job related tasks
Solution Architect – Process Optimization Applicants are expected to have a solid experience in handling Job related tasks
Europe Strategic CPS Integrated Energy Solutions Architect Applicants are expected to have a solid experience in handling Job related tasks
Junior Field Control Gas Turbine Specialist Applicants are expected to have a solid experience in handling Job related tasks
Drilling Services Applications Engineer Applicants are expected to have a solid experience in handling Job related tasks
Rotor Shop Machinist Applicants are expected to have a solid experience in handling Job related tasks
New Frontiers – Middle East Sales Advisor Applicants are expected to have a solid experience in handling Job related tasks
Junior Field Control Gas Turbine Specialist Applicants are expected to have a solid experience in handling Job related tasks
Lead Engineer – Turbomachinery & Auxiliary Systems Applicants are expected to have a solid experience in handling Job related tasks
Lead Mechanical Field Service Engineer - Centrifugal Compressors Applicants are expected to have a solid experience in handling Job related tasks
Electronics Technician Applicants are expected to have a solid experience in handling Job related tasks
Executive Assistant I Applicants are expected to have a solid experience in handling Job related tasks
Ausbildung zum Industriemechaniker (d/m/w) Applicants are expected to have a solid experience in handling Job related tasks
Assembly Operator Applicants are expected to have a solid experience in handling Job related tasks
Técnico de Teste Senior Applicants are expected to have a solid experience in handling Job related tasks
Acheteur(se) sous-traitance (F/H) Applicants are expected to have a solid experience in handling Job related tasks
Emerging Talent: ASPIRE - Digital Technology (Italy) 2026 Opportunities Applicants are expected to have a solid experience in handling Job related tasks
Account Sales Lead Applicants are expected to have a solid experience in handling Job related tasks
Emerging Talent: LEAD - Field Engineer (India) 2026 Opportunities Applicants are expected to have a solid experience in handling Job related tasks
Operator - Manufacturing Equipment Applicants are expected to have a solid experience in handling Job related tasks
Well Site Team Leader Applicants are expected to have a solid experience in handling Job related tasks
Senior Full Stack Developer (Node + Angular) Applicants are expected to have a solid experience in handling Job related tasks
Services Specialist - Customer Order & Fulfillment Applicants are expected to have a solid experience in handling Job related tasks