Technical Customer Success Manager job opportunity at Baker Hughes.

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DatePosted 21 Days Ago bot
Baker Hughes Technical Customer Success Manager
Experience: General
Pattern: full-time
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degreeDiploma
loacation ES-MADRID-CALLE SAN MAXIMO, NO. 31, Spain
loacation ES-MADRID-CALL..........Spain

Technical   Customer Success   Manager   Are you passionate about building relationships and ensuring customer success?       Are you a Reliability Engineer who would like to be at the center of innovative,   cutting-edge   solutions?       Join our Baker Hughes Team!   As the Technical Customer Success Manager, you will   establish   and enhance our customer relationships to promote the adoption, value realization, retention ,   and loyalty of our Cordant Software Solutions.       As the   Technical   Customer Success   Manager,   you will:   Provide   expertise   in sustained customer success and growth in the post-sales customer lifecycle through training, coaching, professional services, technical support, outcome attainment, retention, expansion, and customer advocacy .   Undertake the ownership of System 1 TM   installed base, long-term service engagements ,   and the digital transformation of our customers across oil and gas, power generation ,   and industrial markets.   Ensure the understanding of   the   customers'   organizational and IT strategies and desired outcomes for their businesses.   Liaise with the client to understand technical challenges and work with the technical development team to offer commercially   viable   solutions to clients.   Identify   opportunities for client up-sale/side-sale of hardware, software,   consulting,   and services support across the entire Baker Hughes   Cordant TM   Solutions portfolio.     This is an evolving position that will start by addressing value realization for our current System 1 TM   install base and take them on the journey to transition from on-prem installations to subscription and cloud installations   utilizing   the Cordant Solutions Suite .     As a Customer Success Manager, you will   be responsible for :    Relationship Management: Build and   maintain   strong, long-term relationships with key stakeholders. Gather feedback and represent the voice of the customer internally to influence product development.   Customer Onboarding: Guide customers through implementation and onboarding to ensure value realization Day 1.   Product Adoption: Drive product usage and adoption by educating customers on features and best practices.   Issue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary.   Account Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team.   Customer Advocacy: Collaborate with customers on external facing success stories through case studies, webinars, conferences,   etc   Performance Monitoring: Track customer health metrics, usage data, and proactively address risks.   Renewals: Ensure   timely   contract renewals and   maintain   high retention rates.     Fuel your   passion   To be successful in this role you will:   Have a   bachelor's   degree from an accredited university or college (or a high school diploma / GED with several years of experience in Engineering/ Technology).   Demonstrate   expertise   in Asset Management, Reliability ,   and Maintenance.   Demonstrate experience with System 1 TM , similar vibration diagnostic software, or APM   solutions.   Demonstrate experience in building strong client relationships and advocating for their success.   Demonstrate   problem-solving   through   solutions   development.   Preferred candidates will have strong Spanish and Portuguese language skills.     As part of our commitment to the health & safety of our employees, customers ,   and the communities in which we   operate , this role requires full vaccination for COVID-19 prior to beginning work.     Work in a way that works for you       We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:       Working flexible hours - flexing the times you work in the   day     Working with us       Our people are at the heart of what we do at Baker Hughes. We know we are better when   all   our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.       Working for you   Our inventions have revolutionized energy for over a century.   But to keep going forward tomorrow, we know we must push the boundaries today.   We prioritize rewarding those who embrace change with a package that reflects how much we value their input.  Join us, and you can expect:   Contemporary work-life balance policies and wellbeing activities   Comprehensive private medical care options   Safety net of life insurance and disability programs   Tailored financial   programs     The Baker Hughes internal title for this role is: Sales Advisor - Sales Enabler

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