Supervisor para Programa de Soporte a Pacientes PSP job opportunity at IQVIA Holdings, Inc..

Home Jobs In Mexico Tag: Job Supervisor para Programa de Soporte a Pacientes PSP position at IQVIA Holdings, Inc.


DatePosted 12 Days Ago bot
IQVIA Holdings, Inc. Supervisor para Programa de Soporte a Pacientes PSP
Experience: General
Pattern: full-time
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degreeGeneral
loacation Mexico City, Mexico, Mexico
loacation Mexico City, M..........Mexico

Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica. Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios.   📌 Supervisor/a de Programa de Soporte a Pacientes (PSP) Ubicación: Ciudad de México (Híbrido) -- Col Nápoles Tipo de puesto: Tiempo completo Área: Programas de Soporte a Pacientes / Healthcare / Pharma Descripción del puesto Buscamos a un/a Supervisor/a de Programa de Soporte a Pacientes (PSP) responsable de coordinar, monitorear y optimizar la operación del programa, garantizando una experiencia excepcional para los pacientes y el cumplimiento de los lineamientos del cliente, normativas internas y regulaciones aplicables. Esta posición será clave para asegurar el logro de KPIs, el correcto acompañamiento de los equipos operativos y la ejecución eficiente del programa. Responsabilidades principales Supervisar las actividades del equipo operativo del PSP, asegurando el cumplimiento de procesos y estándares de calidad. Monitorear indicadores clave de desempeño (KPIs) y generar reportes semanales y mensuales para cliente interno y externo. Asegurar la correcta implementación del journey del paciente y proponer mejoras continuas. Coordinar capacitaciones, coaching y seguimiento al equipo para garantizar la alineación operativa. Gestionar incidencias, escalamientos y situaciones críticas del programa. Asegurar el cumplimiento de políticas de privacidad, manejo de datos sensibles y normativa aplicable en la industria farmacéutica. Farmacovigilancia Participar en reuniones con el cliente para presentación de resultados, iniciativas y propuestas de optimización. Requisitos Licenciatura en áreas de la salud, administrativas o afines. Experiencia supervisandoo Programas de Soporte a Pacientes (PSP) Conocimiento en manejo de KPIs, métricas operativas y análisis de datos. Habilidad para liderar equipos y dar retroalimentación efectiva. Excel intermedio–avanzado Manejo de CRM Excelente capacidad de comunicación y orientación a resultados. Competencias clave Liderazgo y manejo de equipos Pensamiento analítico Orientación al paciente y al servicio Comunicación efectiva Resolución de problemas Gestión del tiempo y priorización #LI-EV1   IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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