Intelligent Automation and Operational Effectiveness Manager job opportunity at IQVIA Holdings, Inc..

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DatePosted 14 Days Ago bot
IQVIA Holdings, Inc. Intelligent Automation and Operational Effectiveness Manager
Experience: General
Pattern: full-time
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degreeGeneral
loacation São Paulo, Brazil, Brazil
loacation São Paulo, Bra..........Brazil

The Intelligent Automation and Operational Effectiveness Manager is responsible for designing, building, and deploying advanced AI agents and automation solutions leveraging M365 Copilot, Copilot Studio, and other enterprise AI tools available at IQVIA. This role operates across different business, operational and technical areas, identifying opportunities for intelligent automation and delivering impactful AI-driven solutions that enhance productivity, streamline processes, and enable data-driven decision-making. Essential Functions • Identify, consolidate, and refine business processes and workflows suitable for AI automation across GBO, CBO, and R&DS, translating requirements into scalable AI agent solutions using M365 Copilot, Copilot Studio, and related platforms. • Develop, test, and deploy AI agents and automation tools that address business challenges, enhance operational efficiency, and drive innovation in partnership with key stakeholders and subject matter experts. • Collaborate with business unit leaders and end-users to gather requirements, prioritize AI use cases, and ensure seamless integration of AI solutions within existing systems and workflows. • Continuously monitor, evaluate, and improve deployed AI agents, leveraging user feedback, analytics, and emerging technologies to maximize impact and adoption. • Document AI solution architectures, development processes, and best practices, and deliver clear presentations and training materials to technical and non-technical audiences. • Stay current with advancements in AI, M365 Copilot, and automation trends to proactively recommend and implement innovative solutions supporting IQVIA’s business objectives. Qualifications • Bachelor’s degree in engineering, business, technology, or a related field required; advanced degree preferred. • Experience in AI development, automation, or related functions, with demonstrated knowledge in building and deploying AI agents using M365 Copilot, Copilot Studio, or comparable enterprise AI tools. • Proven proficiency in AI agent design, workflow automation, and solution deployment within global business environments. • Strong analytical, problem-solving, and critical thinking skills, with the ability to translate business needs into effective AI solutions. • Excellent written and verbal communication abilities, with experience presenting technical concepts to diverse audiences and collaborating across functional teams. • Demonstrated commitment to continuous learning and adaptability. • Advanced English skills (this job is part of a global area). * CV must be submitted in English * #home-based IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us! IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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