Supervisor de call center para Programas de diagnóstico job opportunity at IQVIA Holdings, Inc..

Home Jobs In Mexico Tag: Job Supervisor de call center para Programas de diagnóstico position at IQVIA Holdings, Inc.


DatePosted 5 Days Ago bot
IQVIA Holdings, Inc. Supervisor de call center para Programas de diagnóstico
Experience: General
Pattern: full-time
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degreeGeneral
loacation Mexico City, Mexico, Mexico
loacation Mexico City, M..........Mexico

Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes. Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica. Actualmente nos encontramos en la búsqueda de profesionales interesados en ser parte de un gran proyecto con un importante socio de negocios.   📌 Supervisor/a de call center para programas de diagnóstico Ubicación: Ciudad de México (Presencial) -- Col Nápoles Tipo de puesto: Tiempo completo Área: Programas de Diagnóstico/ Healthcare / Pharma Requisitos Licenciatura en áreas de la salud tíulto y cédula, obligatorio. Experiencia supervisando personal de Call Center. Coordinación y gestión de estudios de laboratorio. Competencias clave Liderazgo y manejo de equipos Pensamiento analítico Orientación al paciente y al servicio Comunicación efectiva Resolución de problemas Gestión del tiempo y priorización Actividades Supervisar las actividades operativas del DSP y asegurar el cumplimiento de procesos. Coordinar, dar seguimiento y controlar los estudios de laboratorio. Revisar solicitudes de estudios y formularios, en coordinación previa con el MSL. Organizar el trabajo diario del agente de Call Center y monitorear su cumplimiento. Brindar entrenamiento inicial, actualización de procedimientos, flujos y buenas prácticas. Mantener contacto directo con la compañía para reportar avances, incidencias y métricas clave. Colaborar con laboratorios asociados para garantizar la continuidad de pruebas. Dar mantenimiento y actualizar los formularios del programa según necesidades operativas o regulatorias. Crear, evaluar y dar seguimiento a reportes operativos y al cumplimiento de KPI’s del programa. #LI-EV1   IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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