Especialista en Soporte de Ing. de Sistemas job opportunity at IQVIA Holdings, Inc..

Home Jobs In Mexico Tag: Job Especialista en Soporte de Ing. de Sistemas position at IQVIA Holdings, Inc.


DatePosted 5 Days Ago bot
IQVIA Holdings, Inc. Especialista en Soporte de Ing. de Sistemas
Experience: General
Pattern: full-time
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degreeGeneral
loacation Mexico City, Mexico, Mexico
loacation Mexico City, M..........Mexico

El Especialista en Soporte Técnico es responsable de garantizar la operación eficiente de la infraestructura tecnológica de la organización. Esto incluye la instalación, configuración y mantenimiento de hardware y software, la administración de la seguridad de sistemas, la ejecución de respaldos y procesos de recuperación, así como la atención y resolución de incidencias técnicas para usuarios internos. Esta es una vacante 100% presencial en nuestras oficinas en Col. Nápoles. Responsabilidades Principales Configurar, instalar, mantener y actualizar hardware y software en equipos y servidores. Administrar la seguridad de sistemas operativos y ejecutar procesos de respaldo, recuperación y monitoreo de operaciones. Brindar soporte técnico a usuarios finales: diagnosticar fallas, recrear problemas, documentar soluciones y escalar incidencias complejas cuando sea necesario. Capacitar a usuarios finales y brindar orientación a personal junior del Service Desk. Cumplir con políticas, procedimientos y estándares de IT, proponiendo mejoras que aumenten eficiencia, calidad y experiencia del usuario. Mantener conocimiento actualizado del entorno operativo, herramientas y aplicaciones internas. Realizar otras tareas asignadas y, cuando sea requerido, trabajar fuera del horario laboral conforme a la normativa local. Requisitos / Calificaciones   Carrera técnica o licenciatura en áreas relacionadas con Tecnologías de la Información (preferente). Conocimientos de hardware básico. Incluyendo móviles. Conocimiento de Office (incluidos servicios en la nube) Inglés intermedio Disponibilidad para trabajo 100% presencial (Col. Nápoles) Deseables 2–3 años de experiencia en Tecnologías de la Información Deseable al menos un año de experiencia con sistema de tickets (ServiceNow de preferencia) 2–3 años de experiencia brindando soporte técnico o atención a usuarios. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

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