Onsite IT Support Specialist job opportunity at Hitachi.

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Hitachi Onsite IT Support Specialist
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degreeGeneral
loacation Massy, Île-de-France, France, France
loacation Massy, Île-de-..........France

Location: Massy, Île-de-France, France Job ID: R0114269 Date Posted: 2026-01-23 Company Name: HITACHI ENERGY FRANCE Profession (Job Category): IT, Telecom & Internet Job Schedule:  Full time Remote: No Job Description: Joining our On‑Site Services team in France, you will be the Onsite IT Support Specialist ensuring that our colleagues in both office and industrial environments benefit from reliable, secure, and high‑quality technology every day. This role combines technical troubleshooting, user support, and hands‑on work with IT equipment. Main responsibilities: Support shared spaces (meeting rooms, AV equipment, printers) to ensure smooth day‑to‑day operations. Manage local IT stock, maintain accurate CMDB updates, and perform regular inventory checks across the three sites. Coordinate logistics for shipments, returns, and device transfers between French locations. Handle warranty cases with OEM vendors and accompany external technicians during on‑site interventions. Perform periodic checks of IT rooms (temperature, cabling, AC, power supply) to ensure operational readiness. Identify risks or service gaps early and contribute to maintaining high service quality across all locations. Represent IT on site by providing friendly, clear communication and ad hoc user support when needed. Your Background Experience in IT field services, on‑site support, technical support, or a similar hands‑on environment. Strong skills in troubleshooting Windows devices, Office 365 tools, and basic networking issues. Comfortable handling hardware, software, peripherals, and connectivity challenges. Experience with IT asset management, inventories, or logistics coordination is a plus. Able to work independently across multiple sites and manage priorities effectively. Excellent communication skills in French and English; able to support a multicultural user base. Customer‑focused, calm under pressure, and able to provide clear and positive interactions. Organized, reliable, and consistent in following procedures (SOPs, runbooks, KB articles). What we offer: An inspiring international environment within a company committed to the energy transition. High value‑added projects at the heart of industrial and technological challenges. Support for your professional development: training, internal and geographical mobility. A collaborative, inclusive company culture focused on innovation. Attractive benefits: competitive compensation, flexible, hybrid, or remote work options. Version Française: En rejoignant notre équipe On‑Site Services en France, vous occuperez le poste de Spécialiste Support IT sur Site , garantissant que nos collègues, aussi bien en environnement bureau qu’industriel, bénéficient chaque jour d’une technologie fiable, sécurisée et de haute qualité. Ce rôle combine dépannage technique, assistance aux utilisateurs et interventions pratiques sur les équipements IT. Responsabilités principales: Assurer le support des espaces partagés (salles de réunion, équipements audiovisuels, imprimantes) afin de garantir un fonctionnement fluide au quotidien. Gérer le stock IT local, maintenir une mise à jour précise du CMDB et effectuer des inventaires réguliers sur les trois sites. Coordonner la logistique des envois, retours et transferts de matériel entre les différents sites en France. Gérer les cas de garantie avec les fournisseurs (OEM) et accompagner les techniciens externes lors des interventions sur site. Réaliser des contrôles périodiques des salles IT (température, câblage, climatisation, alimentation électrique) afin d’assurer leur bon fonctionnement. Identifier de manière proactive les risques ou lacunes de service et contribuer au maintien d’une qualité de service élevée sur l’ensemble des sites. Représenter l’IT sur site en assurant une communication claire, professionnelle et un support ponctuel auprès des utilisateurs selon les besoins. Votre profil: Expérience en services IT sur site, support technique, field services ou dans un environnement opérationnel similaire. Solides compétences en dépannage de postes Windows, outils Office 365 et problèmes réseaux de base. Aisance dans la gestion du matériel informatique, logiciels, périphériques et problématiques de connectivité. Une expérience en gestion d’actifs IT, inventaires ou coordination logistique est un plus. Capacité à travailler de manière autonome sur plusieurs sites et à gérer efficacement les priorités. Excellentes compétences de communication en français et en anglais ; à l’aise avec un public international. Sens du service, calme sous pression, capable d’interactions positives et constructives. Organisé(e), fiable et rigoureux(se) dans l’application des procédures (SOPs, runbooks, KB articles). Ce que nous offrons : Un environnement international stimulant au sein d’une entreprise engagée dans la transition énergétique. Des projets à forte valeur ajoutée, au cœur des enjeux industriels et technologiques. Un accompagnement dans votre développement professionnel : formation, mobilité interne et géographique. Une culture d’entreprise collaborative, inclusive et tournée vers l’innovation. Package de rémunération et d’avantages compétitif, travail flexible, hybride ou à distance. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

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