Customer Technical Support Specialist, Informatics - Off Shift - REMOTE position at Danaher.| United States Of America

_{Posted 10 Days Ago} bot

Danaher Customer Technical Support Specialist, Informatics - Off Shift - REMOTE

Experience: Highly Experienced

Pattern: Remote

Country:

Copy Link Report

Associate

USA - Remote....United States Of America

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Working either the 2nd Shift hours of 3:00 PM-11:00 PM ET OR 3rd Shift hours of 5:00 PM-1:30 AM ET (Monday to Friday), the Customer Technical Support Specialist, Informatics for Beckman Coulter Diagnostics is responsible for providing technical phone troubleshooting & consulting to clinical laboratory and IT customers and internal company staff for the Informatics product line of products including middleware software, Laboratory Information System (LIS) software and some computer hardware issues in order to resolve inquiries/issues or assign to field support for handling onsite when needed. This position reports to the Supervisor, Customer Support responsible for handling customer calls to facilitate 24/7 support function, is part of the Service Organization and will be fully REMOTE . In this role, you will have the opportunity to: Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone. Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements. Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database. The essential requirements of the job include: Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent. 3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware. Ability & willingness to work holidays, some weekends and on-call shifts Travel Requirements: During the first year (training period), this position requires up to 25% travel, which may potentially include overnight stays. Once training is completed, the travel will be reduced to up to 5% travel. It would be a plus if you also possess previous experience in: Strong organizational skills with the ability to work well under pressure in a fast-paced environment. Show competency in diagnosing, resolving and documenting complex technical issues. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $26.44-$36.00 . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here . We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .

Other Ai Matches

DSM Applicants are expected to have a solid experience in handling Job related tasks

Senior Product Specialist Applicants are expected to have a solid experience in handling Job related tasks

P2P Team Manager (Oracle R12) Applicants are expected to have a solid experience in handling Job related tasks

Key Account Manager Paris IDF (d/f/m) Applicants are expected to have a solid experience in handling Job related tasks

Coordinator, Transportation Applicants are expected to have a solid experience in handling Transportation related tasks

Senior Quality Engineer Applicants are expected to have a solid experience in handling Job related tasks

Scientific Account Manager Applicants are expected to have a solid experience in handling Job related tasks

Principal Software Engineer (Team Lead) Applicants are expected to have a solid experience in handling Job related tasks

Field Service Engineer/Factory calibration engineer Applicants are expected to have a solid experience in handling Job related tasks

Quality Assurance Engineer Applicants are expected to have a solid experience in handling Job related tasks

Sr. Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks

Remote

Diagnostic Business Sales Specialist for WITS Applicants are expected to have a solid experience in handling Job related tasks

Automatiktekniker - aftenhold Applicants are expected to have a solid experience in handling Job related tasks

Service Instructional Designer Applicants are expected to have a solid experience in handling Job related tasks

C++ Lead Software Engineer Applicants are expected to have a solid experience in handling Job related tasks

Remote

Clinical Application Specialist – Chemistry / Immunoassay - Jeddah Applicants are expected to have a solid experience in handling Job related tasks

Sales Manager Biotech NGS Los Angeles Applicants are expected to have a solid experience in handling Job related tasks

Senior Software Engineer, GO or C# - Onsite Applicants are expected to have a solid experience in handling GO or C# - Onsite related tasks

Lead Software Engineer (C++, C#, .Net, Javascript, Oracle Database) Applicants are expected to have a solid experience in handling C#, .Net, Javascript, Oracle Database) related tasks

Territory Service Engineer Applicants are expected to have a solid experience in handling Job related tasks

Commercial Excellence & Business Operations - HealthCare Applicants are expected to have a solid experience in handling Job related tasks

Account Manager (Midlands, Bristol, Cardiff) Applicants are expected to have a solid experience in handling Bristol, Cardiff) related tasks

Assembler I (Elements) Weekend Shift Applicants are expected to have a solid experience in handling Job related tasks

Customer Technical Support Specialist, Informatics - Off Shift - REMOTE job opportunity at Danaher.

Saved Jobs

No Job Saved

Other Ai Matches