Senior Manager, Regional Customer Care – EMEA job opportunity at Danaher.

Home Jobs In United Kingdom Tag: Regional Customer Care – EMEA Senior Manager, Regional Customer Care – EMEA position at Danaher


DatePosted 10 Days Ago bot
Danaher Senior Manager, Regional Customer Care – EMEA
Experience: General
Pattern: full-time
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Regional Customer Care,EMEA

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degreeMBA
loacation Newcastle Upon Tyne, United Kingdom, United Kingdom
loacation Newcastle Upon..........United Kingdom

Bring more to life.     Are you ready to accelerate your potential and make a real difference within life sciences,   diagnostics   and biotechnology?      At   Leica Biosystems , one of   Danaher’s   15+ operating companies, our work saves lives—and   we’re   all united by a shared commitment to innovate for tangible impact .       You’ll   thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.     At Leica Biosystems,   we’re   not just shaping the future of cancer diagnostics —   we’re   transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients   timely ,   accurate   answers when they need them most. When you join Leica Biosystems,   you’re   not just taking a job;   you’re   becoming part of a passionate team that knows every moment matters when it comes to cancer.   You’ll   help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community,   you’ll   be inspired each day to stretch, grow, and make an impact.     Learn about the   Danaher Business Syste m   which makes everything possible.     Step into a pivotal leadership role as   a   Senior Manager,   Regional Customer Care – EMEA , where   you’ll   lead and inspire a high-performing team of   Regional   Customer Care   Operation s   Leads,   throughout t he   EMEA   region. You   are part of the   Global Customer Care   Centre of Excellence ( CoE )   located in Deer Park, I llinois, US,   and serve as the vital   regional   link between   the EMEA Customer Care and stakeholders across   Sales, Operations, Logistics,   IT   and Finance—driving collaboration and championing best-in-class customer experiences.    You will t ake ownership of   optimizing   every customer interactio n,   ensuring seamless solutions and swift resolutions to customer challenges. If   you’re   ready to make a meaningful impact and elevate standards across EMEA, we want you on our team.     This position reports to the   Senior   Director,   Global Customer Care ,   and   is   located   onsite in   one of LBS ’   key locations   across   Europe   or remote .        In this role, you will have the opportunity to:   Proactively oversee and streamline the end-to-end process ,   p artnering with   internal functions to ensure   seamless   customer experience   d riving improvements ,   serving as a   Customer Care   partner to the EMEA Commerc i al team .   Work with   leadership to   identify   solutions   that balance both global enterprise   processes   and local nuances.   Drive   service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions ,   serving as the escalation contact for regional escalations to provide solutions that meet and exceed customer needs   Forge strong, collaborative partnerships with regional commercial teams to ensure alignment to the commercial strategy, engaging in the regional forecasting processes working together with supply chain, finance, and IT to resolve complex challenges and elevate the customer journey.   Enable digital adoption in customer care—adopt   cutting-edge   tools and technologies that boost efficiency and deliver a superior customer experience   Ensure the EMEA Customer Care team are resourced   to serve the needs of the EMEA Market,   aligned to the Global Customer Care   CoE ,   accountable for hiring, onboarding, performance management   and   career development ,   m entor and coach team members; provid e   guidance in problem resolution, professional interactions   to ensure   excellent customer care across multiple channels .   Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer care   functions .     The essential requirements of the job include :   BA/BS Degree   in Business Administration, Operations Management, or related field   Extensiv e experience   directly managing customer care operations in EMEA and working closely with regional and global leadership.   Proven   track record   of driving   processes   and process impr ovements   ( Lean, Six Sigma, or similar)   in a complex manufacturing or distribution environment ,   working in a d y namic environment and in a matrix structure .    Strong   proficiency   with enterprise resource planning (ERP) systems (SAP preferred) and customer relationship management (CRM) platforms   Full   proficiency   in English and at least one other major European Language (Spanish, German, Italian or French)     Travel, Motor Vehicle Record & Physical/Environment Requirements:     Ability to travel approximately   30 %   of time, including overnight travel   across   the   EMEA   region   and   at times internationally      It would be a plus if you also   possess :   Experience in   L ife   S ciences,   M edical   D evice s , or   D iagnostics industry with understanding of regulatory requirements   MBA or   master’s degree in business administration , Operations Management, or related field   Previous   exposure to Danaher Business System (DBS) tools and continuous improvement methodologies     Leica Biosystems ,   a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether   it’s   a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at   Danaher Benefits Info .   At   Leica Biosystems ,   we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.   Additional   information about this remote work arrangement will be provided by your interview team. Explore the flexibility and   challenge   that working for   Leica Biosystems   can provide.     Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .

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