Operations Manager position at Lloyds Banking Group.| United Kingdom

_{Posted 5 Days Ago} bot

Lloyds Banking Group Operations Manager

Experience: General

Pattern: full-time

Country:

Copy Link Report

OND

Edinburgh....United Kingdom

End Date Wednesday 18 March 2026 Salary Range £61,344 - £68,160 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary See Details Below Job Description JOB TITLE: Operations Manager (Fixed Term Contract) SALARY: £61,344 - £68,160 LOCATION : Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. About this opportunity We have an exciting opportunity for an Operations Manager to lead our Retirement teams. Retirements, are part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to the Group’s customers, supporting them at key moments in their lives. We're passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day. What a superb time to join the team! You'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating high performing teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking. The ideal candidate will have leadership experience and a knowledge of the Pensions would be beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience. Why Lloyds Banking Group If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose. What you’ll be doing: Role modelling and embedding LBG Group Values. Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals Work across the business to anticipate and respond to emerging risks and reputational matters Lead in the development and own the implementation of short and medium-term operational plans Provide insightful information, guidance, and advice to influence business decisions. Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls. Develop and maintain strong working relationships, engage cross functional partners to optimise business results. What you'll need: Strong interpersonal and communication skills are essential – we need you to be able to ‘tell the story’. Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities. Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best. To be curious to understand the technical diversity of products & platforms within your operation Preferably have background in Pensions Does this sound like you? If so, we would love to hear from you! About working for us: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks As a certified colleague your details will be published on the FCA’s Financial Services Register This role has been identified as a Functions requiring qualifications under SYSC 27.8.10R as defined in the FCA Handbook.(1) Each function involving an activity for which there is a qualification requirement as specified in TC App 1.1.1R (Activities and Products/Sectors to which TC applies) is an FCA certification function.(2) A person performs the FCA certification function in this rule even if: (a) the time period within which the person must have obtained the qualification requirement has not yet expired; or (b) the person is exempt from the qualification requirement. This role has been identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook(1) The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.(2) A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm. If you manage certified colleagues this role will be identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook(1) The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.(2) A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Operations Manager job opportunity at Lloyds Banking Group.

Saved Jobs

No Job Saved

Other Ai Matches