Representative I, BPS Client Service & Support job opportunity at FIS Global.

Home Jobs In India Tag: BPS Client Service & Support Representative I, BPS Client Service & Support position at FIS Global


DatePosted 4 Days Ago bot
FIS Global Representative I, BPS Client Service & Support
Experience: 5-years
Pattern: full-time
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BPS Client Service & Support

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degreeHigh School (S.S.C.E)
loacation IND PUNE FL7, India
loacation IND PUNE FL7....India

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding. We are a Global Operations team providing best in class Cleared Derivatives services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management.   About the team   Virtus’ Global Data team provides clients with a variety of data services that can fit their needs. We package and offer electronic data in the form of Global Loan Facility, Contract, and Transactional information to a broad spectrum of fixed-income clients What you will be doing   Processing maturing contracts, handling client queries. Analyze each request for various asset servicing updates and resolve it with the help of support teams. Oversee daily transactions & reporting activity of assigned tasks. Solve complex problems through research and/or communications with clients, external resources, and internal teams Support personnel at client institutions in day-to-day routines and financial processing Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy Assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure May select, develop, and evaluate personnel to ensure efficient operations May regularly interact with senior management or executive levels within the enterprise May establish operational objectives, work plans, and assignment delegation What you bring:   Knowledge / Experience Min 2-5 years of experience on Reconciliation/Bank Loan/Loan Servicing Bachelor’s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience Typically, at least 2-5 years of financial services industry experience in managing institutional assets, and one or more years of leadership responsibility Knowledge/experience with structured finance, preferably CLO/CDOs, syndicated loans, or corporate trust securities, as well as trust system experience Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting • Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction  Solid organizational, leadership, decision-making, and problem-solving skills Ability to analyze situations or data, along with in-depth knowledge of organizational objectives Ability to establish and maintain effective working relationships with all levels of management, colleagues, and clients (internal & external) Establish strong relationships with counterparts. Working closely with the team to identify process needs, putting strong controls in place, reviewing work and reviewing process related documentations on timely basis. Raise any issues related to process and get it resolved. Skills Ability to multitask Microsoft office literate Excellent communication skills/personality for client interaction The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters Qualifications Bachelor’s Degree or equivalent. Competencies Ability to discuss process issues, concerns with onshore counterparts and get it resolved. Organized approach: Manage and adapt priorities according to client and internal requirements Self-starter: Work autonomously and as part of a global team What we offer you   As a Managed Service Operations Analyst, you will work with various Clients You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements. You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience.  We strongly encourage and support a 'we challenge' mindset. With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the  FIS Online Privacy Notice. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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