Analyst II, Product Technical Support job opportunity at FIS Global.

Home Jobs In Philippines Tag: Product Technical Support Analyst II, Product Technical Support position at FIS Global


DatePosted 6 Days Ago bot
FIS Global Analyst II, Product Technical Support
Experience: General
Pattern: full-time
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Product Technical Support

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degreeAssociate
loacation PHL MANI 2305, Philippines
loacation PHL MANI 2305....Philippines

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Role location: Hybrid (three days in-office, two days virtual) Work Schedule: Night Shift What you will be doing • Provides 24 x 7 on-call support for all assigned production-related systems. • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface. • May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed. • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems. • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. • Assists in documenting current policies and procedures. • Represents team on cross-functional teams for production, support and development activities. • Performs specialty production processing. • Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations. • Performs monthly and quarterly SOX testing. • Interacts with internal departments to deliver solutions. • Interprets and presents data and conclusions to management as needed. • Improve methodologies used in the job. • Other related duties assigned as needed. What you bring: Prior US banking or finance related experience; personal banking or mobile banking experience preferred. Experience with Credit and Debit processing; banking deposits. Experience in Teller Deposits and Lending roles and applications Customer service oriented; advocates on behalf of our clients Strong analytical skills Organizational and time management skills required (ability to juggle multiple priorities at a time) Self-starter with proven ability to work independently Good oral and written communication skills Strong problem-solving skills Previous experience using SNOW (ServiceNow) is desirable Must have: Confidence in speaking with customers Advance problem-solving skills Ability of grasp technical knowledge and or not afraid to ask for clarification on functional effects for client What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits #LI-CV1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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