Analyst I, Production Support job opportunity at FIS Global.

Home Jobs In India Tag: Production Support Analyst I, Production Support position at FIS Global


DatePosted 12 Days Ago bot
FIS Global Analyst I, Production Support
Experience: 1-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Production Support

Copy Link Report
degreeOND
loacation IND CHNN 32 A&B 3FL STE C-D, India
loacation IND CHNN 32 A&..........India

Experience: Overall 3+ Years of Relevant Experience 1+ years of experience application support or IT operations within the banking Payment Domain . Hands-on experience with banking applications such as IST Switch ISO8583 . Job Summary: A switch is a computer system which facilitates the transfer of electronic messages between terminal devices and appropriate network applications. ATM Switch plays an important role in the entire ATM connectivity. IST/Switch is an end-to-end software solution for businesses that manage real-world Electronic Payments, Mobile Commerce, and Internet payment processing across the entire payment lifecycle –merchants, issuers, acquirers, processors, payment gateways and card associations. L1 (Level 1) technical support in the Banking & Payment Domain sector plays a crucial role in ensuring seamless IT operations and customer service. We are looking for a skilled Technical Support Specialist (L1) to provide First-level support for IT applications and infrastructure in the Banking, Payment Services domain. The candidate will be responsible for troubleshooting technical issues, working closely with OEM Engineers, collaborating with L2 support team, and ensuring high availability and performance of critical Banking applications. Mandatory Technical skill: Familiarity with SQL, Oracle, or other relational databases for query execution. Familiarity with Linux/Unix, GUI and Windows server environments. Understanding of ITIL processes (incident, problem, change management). Mandatory knowledge of Excel for report generation. Should have worked in ISO8583 Switch related Environment, IST Switch is advantageous. Effective communication skills to interact with technical teams and clients. Key Responsibilities & Desired Operational Skills: Serves as the first point of contact for IT-related issues from employees or customers. Log, categorize, and prioritize service requests and incidents using a ticketing system. Should be able to identify and P1 and P2 incident. Should act whistleblower to all stakeholders and immediately take necessary action as per P1 & P2 SOP. Transaction and interface connectivity monitoring in both nodes. Perform initial troubleshooting and attempt to resolve common technical issues. Escalate complex issues to L2/L3 teams while ensuring proper documentation. Troubleshoot issues related to ATMs Switch and Assist in setting up and maintaining end-user devices. Respond to customer queries over the call or Mails related to online banking, mobile apps, and payment processing. Guide customers through transaction failures, card blocking, and fraud reporting procedures. Provide clear and professional communication to ensure customer satisfaction. Maintain detailed records of support tickets and resolutions. Generate transaction reports and reports on recurring issues to help improve IT support processes. Contribute to knowledge base articles for common technical issues. Monitor banking systems and services for any downtime or performance issues. Coordinate with internal teams to minimize downtime and service disruptions. Support client on UAT of Change Requests. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Other Ai Matches

Associate I, BPS Operations Processing Applicants are expected to have a solid experience in handling BPS Operations Processing related tasks
Accountant II , Accounting Applicants are expected to have a solid experience in handling Accounting related tasks
Customer Service Representative Applicants are expected to have a solid experience in handling Job related tasks
Senior Data Scientist Applicants are expected to have a solid experience in handling Job related tasks
Senior Director of Engineering, DevSecOps Platform Applicants are expected to have a solid experience in handling DevSecOps Platform related tasks
Senior Mobile Developer (React Native and Angular) Applicants are expected to have a solid experience in handling Job related tasks
Cypress Automation / Playwright Testing Applicants are expected to have a solid experience in handling Job related tasks
Client Success Management Principal- Strategic Accounts, Wealth & Retirement Applicants are expected to have a solid experience in handling Wealth & Retirement related tasks
Site Reliability Engineering Manager (Software Engineering - Mainframe) Applicants are expected to have a solid experience in handling Job related tasks
Analyst Senior, Product Technical Support Applicants are expected to have a solid experience in handling Product Technical Support related tasks
Sales Executive Senior Applicants are expected to have a solid experience in handling Job related tasks
Representative II, Client Contact Applicants are expected to have a solid experience in handling Client Contact related tasks
Business Analyst - Payments Applicants are expected to have a solid experience in handling Job related tasks
Client Success Manager, Banking Solutions Core Portfolio Applicants are expected to have a solid experience in handling Banking Solutions Core Portfolio related tasks
C++ Developer Senior with Unix/Linux Applicants are expected to have a solid experience in handling Job related tasks
Data Entry Associate I Applicants are expected to have a solid experience in handling Job related tasks
Associate I, Production Operations Applicants are expected to have a solid experience in handling Production Operations related tasks
Site Reliability Engineering Senior Lead Applicants are expected to have a solid experience in handling Job related tasks
Technology Business Consultant Senior Applicants are expected to have a solid experience in handling Job related tasks
Production Support Analyst II (SQL, UNIX, Shifts Timing - 5 AM to 2 PM IST) Applicants are expected to have a solid experience in handling UNIX, Shifts Timing - 5 AM to 2 PM IST) related tasks
C++ Developer with IST Switch /Payments domain Applicants are expected to have a solid experience in handling Job related tasks
Senior Sales Executive (Treasury) Applicants are expected to have a solid experience in handling Job related tasks
Senior Manager – Platform Automation (SRE/DevOps) Applicants are expected to have a solid experience in handling Job related tasks