Product Technical Support Analyst Lead (Finance and Accounting Background) job opportunity at FIS Global.

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DatePosted 21 Days Ago bot
FIS Global Product Technical Support Analyst Lead (Finance and Accounting Background)
Experience: General
Pattern: full-time
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loacation PHL MAKA 8767 FLR42, Philippines
loacation PHL MAKA 8767 ..........Philippines

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? Role location: Hybrid (three days in-office, two days virtual) Job Summary: The CX Support Analyst provides functional and technical support for a premier client on the Investment Accounting Manager (IAM) platform. The role involves managing daily production issues, monitoring batch processes, supporting client operations, and ensuring timely communication across internal and client teams. What you will be doing: Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high‑quality, timely responses. Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes. Manage daily production support, including IAM BAU tickets, functional queries, and system issues. Monitor batch processes (FOMI jobs, Process Manager schedules, pricing/FX uploads), identify failures early, and coordinate fixes with internal teams. Understand client setups, workflows, multi‑account configurations, and custom processes (e.g. Client‑specific workflows). Liaise closely with internal teams—Product Development, CIO, PS, Operations, ESM—to ensure issues are prioritized and resolved efficiently. Collaborate with client teams (AAM, TechOps) for daily operations, testing cycles, UAT activities, and alignment discussions. Document recurring issues, client information, fixes, and process updates to support product quality and knowledge management. Engage EIM for major incident escalations; follow governance, maintain SLA compliance, and prepare RCA notes. Build strong domain knowledge in financial accounting concepts like NAV, pricing, FX, amortization, and corporate actions. Participate in ad‑hoc projects, process improvements, and performance optimization initiatives (e.g., batch fine‑tuning, weekend validations). Maintain client satisfaction through proactive communication, expectation management, and periodic follow-ups. What you bring: Bachelor’s degree in business, Accounting, Finance or a related field Fluent in English Self-starter but team mindset - work as part of a global team Customer service and team focus Ability to work effectively with minimum supervision with a strong sense of ownership Good to have skills: Knowledge of financial instruments and fund accounting are essential Excellent oral and written communications skills Working experience on InvestOne will be an added advantage. Good analytical and problem-solving capability What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities The chance to work on some of the most challenging, relevant issues in financial services & technology #LI-CV1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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