Bespoke Customer Service Intern job opportunity at FEDRIGONI.

Home Jobs In Italy Tag: Job Bespoke Customer Service Intern position at FEDRIGONI


DatePosted 30+ Days Ago bot
FEDRIGONI Bespoke Customer Service Intern
Experience: General
Pattern: full-time
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degreeDiploma
loacation Verona, Italy
loacation Verona....Italy

The role designed for you :   As a Bespoke Customer Service   Intern , you will report to the Sales Bespoke Manager and you will   support   in   providing personalized service to our clients, ensuring their specific needs are met with precision. Your primary responsibility will be to support the sales and production teams in delivering customized paper solutions to our customers, while   maintaining   high levels   of customer satisfaction.      The R&D Internship is designed to give you hands-on experience and fast-track your professional growth.     During The Internship :   You will respond promptly to customer inquiries via phone,   email   or other communication channels.   You will understand customers’ specific needs and requirements, offering tailored advice on product selections.   You will   assist   in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications.   You will process and track orders through the entire production cycle, ensuring   timely   and   accurate   delivery.   You will coo perate   with production and   logistics   teams to ensure that custom orders meet quality standards and delivery timelines.    You will   maintain   accurate   records of customer interactions,   orders   and feedback in the CRM system.   You will gain a deep understanding of the company's product lines, including   various types   of paper, finishes, and custom options; also, you will stay informed about industry trends and developments to offer knowledgeable support to customers.   You will work closely with sales, production, and   logistics   teams to ensure   a seamless   customer experience.     The attitudes and skills   we’re   looking for :   You have a high school diploma; a bachelor’s degree in business, communications, or a related field is a plus.   You are a real team player, able to interact and communicate effectively with different stakeholders   You have ability to manage multiple projects simultaneously   You are eager to work in a fast-paced international environment, with   a strong   attention to detail.   You have a good knowledge of Excel, while familiarity with CRM systems will be considered a plus.   You have a   customer-first   mindset, with a passion for delivering excellent service.   You have Problem-solving skills and a proactive approach.   You are fluent in Italian and English       What you can expect from our selection process   Interview with   Talent   Team, Global   HRBP   Ops   and with the Sales Bespoke Manager.      Based in : Verona, Italy   

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