IN - Sr Support Engineer 1 job opportunity at Blue Yonder, Inc..



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Blue Yonder, Inc. IN - Sr Support Engineer 1
Experience: General
Pattern: full-time
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loacation IND - Coimbatore (708), India
loacation IND - Coimbato..........India

Scope A Cloud Operations MIS Report Analyst is a data specialist dedicated to gathering, processing, and analyzing information from a company's cloud operations. The analyst transforms this data into actionable reports and dashboards, providing management with vital insights. These reports enable decision-makers to evaluate the performance, cost efficiency, and overall health of their cloud infrastructure. Our Technical Environment We are looking experienced candidates for the position of Cloud monitoring & Incident mgmt. What you’ll do: · Strong analytical and problem-solving abilities. · Excellent communication and collaboration skills. · In-depth knowledge of cloud computing platforms and services · Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions. · Data Network Management Systems monitoring, management and reporting · Provide daily status reports and ticket updates · Level 1 and 2 support analysis, resolution, and escalation of contact center incidents What we are looking for: · Previous experience in a customer support role · Track your own work on a daily basis and compare to banchmarks · Strong phone and verbal communication skills · Excellent listener · Adaptable to different personality types · Familiarity with CRM technology · Customer focus · Ability to multi-task · Set priorities · Excellent time management skills · Degree Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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