Sr Technical Consultant - Major Incident Management/ITIL/Problem Management/Change Management/SLA Management job opportunity at Blue Yonder, Inc..

Home Jobs In India Tag: Job Sr Technical Consultant - Major Incident Management/ITIL/Problem Management/Change Management/SLA Management position at Blue Yonder, Inc.


DatePosted 30+ Days Ago bot
Blue Yonder, Inc. Sr Technical Consultant - Major Incident Management/ITIL/Problem Management/Change Management/SLA Management
Experience: 10-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation IND - Coimbatore (708), India
loacation IND - Coimbato..........India

Scope: The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: • Microsoft Azure • VMware ESXi What you’ll do: • Serve as the technical escalation point for critical incidents and cross-domain issues. • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments. • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations. • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents. • Collaborate with security and compliance teams to enforce governance and risk mitigation. • Engage with vendors for escalations, patch management, and advanced product support. • Contribute to capacity planning, performance benchmarking, and cost optimization efforts. What we are looking for: • Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. • 7–10 years of experience in infrastructure support/engineering roles. • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. • Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud). • Strong troubleshooting and analytical skills for complex, multi-layered issues. • Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.). • Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools. • Good understanding of ITIL processes with experience driving problem/change management. • Strong communication and collaboration skills to coordinate across teams. • This role involves rotational shifts, including night shifts, to provide 24/7 application support. • Flexibility to work weekends and public holidays as per shift schedule. • Ability to handle responsibilities independently during off-hours. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other Ai Matches

Sr Functional Architect- BY TMS,Rest api,Azure Applicants are expected to have a solid experience in handling Rest api, Azure related tasks
Instructional Designer - ADDIE Applicants are expected to have a solid experience in handling Job related tasks
Sr Support Engineer 1 - Splunk, Monitoring, Observability, Azure, Zabbix, AppDynamics, Automation Applicants are expected to have a solid experience in handling Monitoring, Observability, Azure, Zabbix, AppDynamics, Automation related tasks
Sr. Data Science Consultant - 2 (Machine Learning, Python) Applicants are expected to have a solid experience in handling Python) related tasks
Sr Support Engineer 1 - F5, Palo Alto firewall Applicants are expected to have a solid experience in handling Palo Alto firewall related tasks
Sales Velocity Representative (GTM - Inside services sales/ Deal desk) Applicants are expected to have a solid experience in handling Job related tasks
Sr. Staff Data Science Consultant - Supply Chain, Python & ML Applicants are expected to have a solid experience in handling Python & ML related tasks
Sr Software Engineer (Java, Spring Boot, REST API, React.js) Applicants are expected to have a solid experience in handling Spring Boot, REST API, React.js) related tasks
Sr Support Engineer 1- SQL DBA, SQL Server 2012/2014/2016/2017/2019/2022, Azure SQL, T-SQL Applicants are expected to have a solid experience in handling SQL Server 2012/2014/2016/2017/2019/2022, Azure SQL, T-SQL related tasks
Technical Solutions Architect (Platform Integration) Applicants are expected to have a solid experience in handling Job related tasks
Sr. QA Engineer - Robot, Python & Playwright Applicants are expected to have a solid experience in handling Python & Playwright related tasks
Lead SIEM Analyst - CrowdStrike , Cribl Applicants are expected to have a solid experience in handling Cribl related tasks
Lead Data Scientist - Python & ML Applicants are expected to have a solid experience in handling Job related tasks
QA Engineer - PD Applicants are expected to have a solid experience in handling Job related tasks
Solution Architect – Production Planning and Scheduling (Automotive & Discrete Manufacturing) Applicants are expected to have a solid experience in handling Job related tasks
VP, Executive Advisor, Grocery Applicants are expected to have a solid experience in handling Executive Advisor, Grocery related tasks
Sr Support Engineer 1 - F5,Palo Alto firewall Applicants are expected to have a solid experience in handling Palo Alto firewall related tasks
Sr Software Engineer - Java, Spring WebFlux, Spring Boot & Microservices Applicants are expected to have a solid experience in handling Spring WebFlux, Spring Boot & Microservices related tasks
Engineering Manager - Java,Python, Microservices, kafka, Nosql Applicants are expected to have a solid experience in handling Python, Microservices, kafka, Nosql related tasks
Support Engineer - PLSQL, DBMS & AppD Applicants are expected to have a solid experience in handling DBMS & AppD related tasks
Enterprise Solution Architect (BY WMS, MOCA) Applicants are expected to have a solid experience in handling MOCA) related tasks
Strategic Operations Program Support Director Applicants are expected to have a solid experience in handling Job related tasks
Sr Software Engineer - Performance Engineering, CI/CD & Linux Applicants are expected to have a solid experience in handling CI/CD & Linux related tasks