Collections Administrator job opportunity at Old Mutual.

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DatePosted 6 Days Ago bot
Old Mutual Collections Administrator
Experience: 3-years
Pattern: full-time
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degreeDiploma
loacation Windhoek, Namibia
loacation Windhoek....Namibia

Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Role Requirements • Namibian Citizenship • Grade 12 with min 25 points • Relevant tertiary degree or diploma (minimum NQF level 7) essential • 2-3 years relevant experience • Proficient in MS Office suites i.e. Word, Excel, PowerPoint • Strong telephony skills experience is advantageous • Ability to analyse, interpret and action client accounts • Ability to prioritise and meet deadlines • Strong administrative skills • Self- managed and strong team player • Good interpersonal skills • Excellent work ethic with a high degree of accuracy • Deadline and Target driven • Ability to work under pressure • High sense of client care Job Specification • Perform daily Collections administration tasks in Payroll, EFT Collections and Pre-Legal recoveries including pay-date management • Meet daily/weekly targets • Timely and effective collection of instalments • Improve the overall Collections performance, Legal recoveries and reduce debt write-off • Compile and dispatch monthly invoices to clients • Make outbounds calls in accordance with predetermined schedules • Follow up on arrear instalments, conclude reasonable payment arrangements • Ensure correct allocation of receipts • Attend and resolve client queries • Provide ad-hoc and weekly reporting as and when required • Follow standardised processes and provides administrative support in line with normal business functioning. • Deliver on daily production standards and adheres to service and quality standards Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency. Responsibilities Administration Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses. Document Management Create, organize, and maintain files containing the correspondence and records of a senior colleague. Document Preparation Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software. Work Scheduling and Allocation Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Operations Management Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards. Internal Client Relationship Management Help manage internal client relationships by supporting others to build effective working relations. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Data Collection and Analysis Extract relevant data from information provided by others, and input it into spreadsheets or standard formats. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Skills Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling Competencies Collaborates Communicates Effectively Drives Results Ensures Accountability Plans and Aligns Tech Savvy Education NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent Closing Date 16 March 2026 , 23:59 The Old Mutual Story!

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