Workplace Banking & Customer Alliance Manager job opportunity at Absa.

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Absa Workplace Banking & Customer Alliance Manager
Experience: Highly Experienced
Pattern: full-time
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degreeDiploma
loacation Capital City Building Branch, Seychelles
loacation Capital City B..........Seychelles

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary The role integrates sales execution, partnership development, and customer engagement to build strong institutional relationships, deliver compelling workplace and alliance propositions, and support the bank’s broader Retail strategy. It ensures commercial performance through coordinated sales efforts, end‑to‑end service excellence, and the delivery of differentiated customer benefits that enhance value, deepen loyalty, and differentiated customer experiences. Job Description Accountability: Business Management (50%) 1. Proposition Development & Commercial Management • Develop integrated propositions that combine workplace banking, partnerships, and lifestyle benefits. • Conduct market research and competitor benchmarking to identify gaps and opportunities. • Build financial models to assess revenue potential, cost implications, and partnership economics. • Optimise commercial terms and renegotiate agreements to maximise value for the bank and customers. 2. Workplace Banking Partnerships • Acquire and manage employer relationships across corporates, SMEs, and government entities. • Drive employee acquisition through salary accounts, staff loans, and financial wellness initiatives. • Coordinate with HR and Finance teams of partner organisations to ensure seamless payroll integration and onboarding. • Lead onsite and digital activation campaigns to maximise employee penetration and product uptake. • Monitor performance metrics such as account openings, loan book growth, and digital adoption. 3. Customer Benefit Programmes (Loyalty & Alliances) • Design and manage customer benefit programmes that enhance the bank’s value proposition. • Build and maintain alliances that deliver lifestyle relevance and strengthen customer engagement. • Lead joint marketing initiatives with partners to promote offers and drive usage. • Track programme performance through metrics such as redemption rates, card usage, customer satisfaction, and ROI. • Ensure alignment with customer segmentation strategies and product propositions. Accountability: Service Management (40%) • Serve as the primary contact for workplace banking customers, handling escalations and resolving issues efficiently. • Monitor service performance across Service Delivery, Credit Risk, and corporate teams to ensure standards are met. • Work with Corporate Relationship Managers on preparing tender documents and agreeing workplace banking terms. • Ensure guarantors complete necessary insurance arrangements before loan drawdowns. • Conduct joint customer care visits with Corporate RMs to understand client needs and strengthen relationships. • Analyse customer issues and complaints to identify root causes and improve service delivery. • Collect customer feedback to guide ongoing service enhancements. • Engage with product heads to ensure solutions stay aligned with customer needs and market trends. Compliance & Control (10%) • Maintain operational rigour by adhering to all procedures and processes to ensure consistently clean (green) audit outcomes. • Comply with Absa’s operational risk and rigour requirements, including Health & Safety standards, premises security, KYC obligations, and anti-money laundering regulations. • Sign customer contracts on behalf of the bank only after all internal parties have reviewed and agreed to the terms in line with approved procedures. • Ensure robust internal controls by proactively identifying compliance gaps, addressing process risks, and escalating any irregularities in accordance with bank policies. Education National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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