Non-Motor Claims Specialist Short-Term Insurance job opportunity at Absa.

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Absa Non-Motor Claims Specialist Short-Term Insurance
Experience: Highly Experienced
Pattern: full-time
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loacation Johannesburg, South Africa
loacation Johannesburg....South Africa

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Min 3-5 years expe in short-term insurance claims, manage and resolve complex non-motor insurance claims. Relevant qualification in Insurance, Risk Management, or Business. Strong knowledge of policy wording and claims assessment. Experience working with loss adjusters and external service providers. Good understanding of insurance regulations and compliance requirements. Job Description Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards To manage and resolve complex non-motor insurance claims in line with policy terms, regulatory requirements, and service standards. The role ensures fair claim outcomes, mitigates risk, and delivers excellent client service while supporting operational efficiency within the claims environment. Key Responsibilities Assess, investigate, and manage non-motor insurance claims (e.g., property, liability, commercial, or engineering claims). Ensure claims are handled in accordance with policy wording, company procedures, and regulatory requirements . Evaluate claim documentation and determine coverage, liability, and settlement values . Engage with loss adjusters, assessors, brokers, and service providers during the claims process. Identify and escalate fraud risks or irregularities where applicable. Negotiate settlements and ensure fair and timely claim resolution . Provide technical guidance and support on complex claims cases . Maintain accurate records and ensure compliance with internal controls and governance frameworks . Deliver high levels of client and broker service throughout the claims lifecycle. Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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