Trading Support Engineer job opportunity at Absa.

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DatePosted 6 Days Ago bot
Absa Trading Support Engineer
Experience: Highly Experienced
Pattern: full-time
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degreeBachelor's (B.A.)
loacation Main Point Pankrac, Czechia
loacation Main Point Pan..........Czechia

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary Absa Capital Prague is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed. Job Description Key Responsibilities: Monitor, deploy and support sophisticated front-office trading systems Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams Perform regular system checks Troubleshoot and restore system processing in event of outages Handle service requests and queries Perform proactive maintenance • Support Application deployment to Production Services Perform and assist with all Disaster Recovery Plans Proactively document any knowledge on Confluence Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow   Technical Skills (required): * Scripting - proficiency in scripting languages like Bash or PowerShell is essential. Database Management - experience with SQL and NoSQL databases. Networking and Protocols - strong understanding of networking fundamentals (TCP/IP, UDP) and protocols such as FIX and other communication protocols used in Electronic Trading. Operating Systems - expertise in Linux/Unix & Windows Server systems. Troubleshooting and System monitoring in these environments is important. Configuration Management - knowledge of tools like Git, Jenkins, TeamCity and Octopus to manage Configurations, Deployments, and Version Control. Quality Assurance - understanding of Testing Frameworks and Methodologies, and being able to test and validate new features or updates   Problem-Solving and Troubleshooting Skills (required): Incident Response - Ability to quickly identify and resolve issues related to Trading Systems, such as Connectivity problems, Latency, Order routing failures, or System crashes. Root Cause Analysis - Ability to analyze logs, System behavior, and Performance metrics to identify the underlying causes of issues. Log Analysis and Monitoring - Familiar with tools for Monitoring and Analyzing logs + System Monitoring Tools   Market Knowledge (beneficial): Understanding of Financial Markets - knowledge of asset classes (Equities, Fixed Income, FX, Derivatives) Exchange and Market Data Feeds - understanding how Market Data feeds work and how to manage Real-Time price feeds from Execution Venues   Minimum experience and skills: •         Min 6 years of previous experience in a customer support role in high pressured environment •         Application Support experience •         Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking •         Excellent written and verbal communication skills •         Ability to take ownership and become a Subject Matter Expert •         Proactively document any knowledge on Confluence •         Strong attention to detail, self-management, initiative, discipline, and follow-through •         Exceptional problem-solving ability to provide root cause analysis of problems and workarounds •         Ability to work flexible hours to meet client demands. •         Experience working with both Windows Server and UNIX/Linux OS’ •         Service Management/ITIL knowledge. •         Experience in Amazon Web Services   Education Bachelor's Degree: Information Technology

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