ServiceNow Specialist ITOM Support Engineer (KE)) job opportunity at Absa.

Home Jobs In Kenya Tag: Job ServiceNow Specialist ITOM Support Engineer (KE)) position at Absa


DatePosted 12 Days Ago bot
Absa ServiceNow Specialist ITOM Support Engineer (KE))
Experience: 3-years
Pattern: full-time
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degreeDiploma
loacation Absa Headquarters (KE), Kenya
loacation Absa Headquart..........Kenya

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary This role is responsible for the end-to-end support, optimization, enhancement, and governance of ServiceNow ITOM (Visibility & Health) and Core CMDB platforms in complex enterprise environments. Job Description Application Support & DevOps Maintain platform stability, performance, and SLA compliance. Manage upgrades, patches, system clones, releases, and maintenance. Support incident resolution, major incidents, and disaster recovery. Oversee ITOM Discovery, MID Servers, integrations, and CMDB data quality. Implement configurations, enhancements, automated workflows, and new capabilities. Partner with Product Owner, Architect, and Lead Engineers to ensure stability and strategic value delivery. CMDB & ITOM Optimization Monitor and improve CMDB data health and compliance. Develop dashboards and reporting to drive remediation. Enhance ITOM visibility, health, and automated discovery/mapping. Improve user workflows and overall platform efficiency. Performance Monitoring & Continuous Improvement Conduct proactive and reactive performance monitoring. Identify risks and improvement opportunities. Provide trend reporting and advisory insights. Promote best practices and continuous development standards. Governance, Risk & Control Ensure compliance with governance frameworks and technical standards. Manage risks related to upgrades, changes, and platform stability. Maintain documentation and process standards. Contribute to governance, risk, and control enhancements. Core Focus of the Role ServiceNow ITOM & CMDB lifecycle management Platform stability and SLA delivery Automation and workflow optimization Data quality and CMDB health Continuous improvement and governance Preferred Experience and Qualification 3 or more years ServiceNow Product experience specializing in ITOM Products 3 or more years ServiceNow Product experience specializing in Core CMDB Products and integration capabilities 2 or more years ServiceNow Product experience in ServiceNow ITSM Products 2 or more years ITIL or similar IT Service Management framework experience with focus on Configuration Management and Operational Support 2 or more years IT Support experience of IT Platforms 1 or more years Hardware- & Software Asset Management BSc in Information Technology or equivalent diploma advantageous ServiceNow Certified Administrator (CSA) ITIL Foundation ITIL Operational Support and Analysis ITIL Release Control and Validation Knowledge and Skills ServiceNow ITOM Visibility (Discovery & Mapping) ServiceNow ITOM Health (Event Management Implementation and Integration) ServiceNow Product Fundamentals ServiceNow Performance Analytics and Reporting ServiceNow Common Service Data Model ServiceNow CMDB Implementation ServiceNow License Subscription Management Education Bachelor's Degree: Information Technology

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